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1 800 Contacts Inc. is an online retailer that sells contact lenses. The company is based in Draper, Utah, and was founded in 1995. They have become one of the most widely recognized brands. Since its founding, the company has become a huge player in the contact lens industry and supplies contact lenses to many consumers all over the USA. 1 800 Contacts works with many widely recognized brands such as Bausch & Lomb, Johnson & Johnson, and Vision Care to offer its wide range of contact lens products. Since 2008, 1 800 Contacts has a partnership with Walmart to fill the company's contact lens orders. With 1 800 Contacts, customers can conveniently have their contact lenses delivered right to their homes after they've had a prescription made by their eye doctor.
1 800 Contacts Inc. is an online retailer that sells contact lenses. The company is based in Draper, Utah, and was founded in 1995. They have become one of the most widely recognized brands. Since its founding, the company has become a huge player in the contact lens industry and supplies contact lenses to many consumers all over the USA. 1 800 Contacts works with many widely recognized brands such as Bausch & Lomb, Johnson & Johnson, and Vision Care to offer its wide range of contact lens products. Since 2008, 1 800 Contacts has a partnership with Walmart to fill the company's contact lens orders. With 1 800 Contacts, customers can conveniently have their contact lenses delivered right to their homes after they've had a prescription made by their eye doctor.
1 800 Contacts offers a straightforward return policy, allowing customers to return products within 30 days of purchase. This policy applies to unopened boxes of contact lenses, ensuring that customers have the flexibility to change their minds or correct any ordering mistakes. The process is designed to be hassle-free, with customers able to initiate returns through their online account or by contacting customer service.
One common complaint among customers is the restriction on returning opened boxes, which can be frustrating if a prescription change occurs after opening. However, this is a standard practice in the industry to ensure product integrity and safety. Customers are advised to double-check their prescriptions and order details before opening any boxes to avoid this issue.
Another pain point can be the time it takes for refunds to process. While 1 800 Contacts aims to handle returns efficiently, it can take several business days for the refund to appear in the customer's account, depending on the payment method used. Customers are encouraged to keep track of their return shipments and follow up with customer service if there are any delays.
For those needing to exchange products, the process is similar to returns. Customers can contact 1 800 Contacts to arrange for an exchange, ensuring they receive the correct lenses. It's important to note that exchanges are subject to the same conditions as returns, meaning the products must be unopened and in their original packaging.
Overall, while the return policy is generally customer-friendly, being aware of the specific conditions and timelines can help avoid any potential frustrations. Customers are encouraged to reach out to 1 800 Contacts' customer service for any questions or assistance needed during the return process.
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1 800 Contacts allows returns of unopened boxes within 30 days of purchase. Contact customer service for assistance with returns.
To return lenses, log into your account or contact customer service. Ensure the boxes are unopened and within the 30-day return window.
Yes, exchanges are possible for unopened boxes within 30 days. Contact customer service to arrange an exchange.
Refunds typically take several business days to process after the return is received. The exact time depends on your payment method.
Yes, 1 800 Contacts provides free return shipping for unopened boxes returned within the 30-day period.
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