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1st Dibs is like a treasure trove for luxury lovers. You can find everything from vintage furniture to high-end jewelry and art pieces. It's perfect for those who appreciate unique and rare finds.
1st Dibs offers a return policy that allows customers to return items within 7 days of delivery. This policy is designed to ensure that buyers are satisfied with their purchases, especially given the high-end nature of the items sold on the platform. However, it's important to note that not all items are eligible for return. Custom-made or personalized items, for instance, are typically non-returnable. Additionally, the return process requires that the item be in its original condition and packaging, which can be a challenge for larger or more delicate items.
One common complaint among customers is the short return window. With only 7 days to initiate a return, buyers must act quickly if they decide an item isn't right for them. This can be particularly stressful for those who are purchasing items as gifts or for specific events. Another issue some customers face is the cost of return shipping, which is often the responsibility of the buyer. Given the size and weight of many items sold on 1st Dibs, return shipping can be quite expensive.
To initiate a return, customers must contact 1st Dibs' customer service to obtain a return authorization. This step is crucial, as returns sent without authorization may not be accepted. Once authorized, the item must be shipped back to the seller, and it's recommended to use a trackable shipping method to ensure the item arrives safely. After the seller receives and inspects the item, a refund is processed. This can take several days, depending on the payment method used.
Despite these challenges, many customers appreciate the transparency of 1st Dibs' return policy. The platform provides detailed information about each item's return eligibility on the product page, allowing buyers to make informed decisions before purchasing. For those who are unsure about a potential purchase, it's advisable to reach out to the seller with any questions or concerns prior to buying. This proactive approach can help mitigate the risk of needing to return an item.
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1st Dibs allows returns within 7 days of delivery for eligible items. Custom or personalized items are typically non-returnable.
To return an item, contact 1st Dibs' customer service for a return authorization, then ship the item back to the seller in its original condition.
The buyer is usually responsible for return shipping costs, which can be significant for larger or heavier items.
Custom-made or personalized items are generally non-returnable on 1st Dibs, so it's important to confirm details before purchasing.
Refunds are processed after the seller receives and inspects the returned item, which can take several days depending on the payment method.
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