AirDoctor Pro air purifiers are covered by a 30-day trial-style return window commonly described as a “Breathe Easy Guarantee.” The return period is generally counted from delivery or receipt, and it is intended to let the product be used in a real home environment before deciding whether to keep it. To stay eligible, the return request should be initiated within the 30-day window by contacting customer support through the brand’s help center, phone line, or support email. Keeping the order confirmation, shipping confirmation, and any serial number information available can help customer service locate the purchase and confirm eligibility quickly.
Refunds are typically issued for the purchase price, with shipping and handling costs not fully refundable. Return shipping costs are generally the customer’s responsibility. In many cases, a prepaid return label may be provided, and the label cost can be deducted from the refund amount. Because shipping deductions can vary by order and carrier, the most actionable approach is to confirm the expected refund total with customer support before shipping the unit back. If the purifier was purchased as part of a promotion, bundle, or “buy one, get one” style offer, the refund outcome may depend on whether all items in the promotion are returned; partial returns can change the effective discount and may reduce the refund.
Before sending anything back, the unit should be prepared for safe transit. Using the original packaging (box, foam, inserts) is the best way to prevent shipping damage, and damage in transit can complicate a refund. If original packaging is not available, sturdy replacement packaging and adequate cushioning should be used. Any included accessories, filters that shipped with the unit, manuals, and power cords should be returned together unless customer support instructs otherwise. After the return is shipped, the tracking number should be saved and monitored until delivery is confirmed, since the refund timeline typically begins after the return is received and processed.
If the issue is not a simple change-of-mind return—such as a defective unit, shipping damage, missing parts, or a billing discrepancy—customer support should be contacted as soon as possible. Providing photos of damage, the shipping box, and the product label can speed up resolution. For billing disputes, it is helpful to document the charge amount, date, and payment method, and to request clarification on any shipping, processing, or label deductions. If the purchase was made through a different storefront or channel (for example, a separate store subdomain or a third-party retailer), the applicable return rules may differ; customer support can confirm the correct process for that order.
