airSlate’s pdfFiller is a subscription-based digital service, so the relevant policy is focused on cancellation and refund eligibility rather than physical-item returns. Subscriptions typically renew automatically at the end of each billing period unless cancellation is completed before the renewal date. After cancellation, access generally continues through the remainder of the current paid or trial period, and billing stops for future periods once the subscription is successfully canceled.
Refund eligibility is generally tied to the timing of the request and the account’s purchase context. For first-time self-service subscribers, a refund request may be considered if submitted within 180 days of the first payment date. Requests outside that window are typically not eligible. Refund approval may also depend on account activity and other policy conditions; in some cases, heavy or significant usage can affect refund outcomes. Refunds are commonly processed back to the original payment method, and bank posting times can vary, so the credit may take several business days to appear after it is issued.
Cancellation and refunds are commonly linked: when a refund is granted, paid access may be removed and paid features may stop immediately rather than continuing through the end of the billing cycle. Before requesting a refund, it is best to export or download any needed documents. If access is lost after cancellation or refund, there may be a limited window to request assistance retrieving files, after which stored documents may be deleted under the service’s retention rules.
Purchases made through third parties usually follow the third party’s billing and refund rules. Subscriptions purchased via Apple’s App Store or Google Play generally must be canceled and refunded through those platforms, not through pdfFiller support. Similarly, subscriptions purchased through certain marketplaces or via a sales-assisted process may be non-refundable or governed by separate terms. For plan changes, upgrades may be billed immediately on a prorated basis, and downgrades may require contacting support.
For billing disputes, unexpected renewals, or cancellation confirmation, support should be contacted promptly with identifying details to speed resolution. Useful information typically includes the account email, payment date and amount, and payment method identifiers (such as the last four digits of a card or the PayPal email). If a charge appears after an attempted cancellation, provide the cancellation timing and any confirmation details so support can verify status, stop future renewals, and determine whether a refund or credit is available under the 180-day window.
