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Aventon is all about electric bikes. They offer a range of e-bikes that are perfect for commuting, leisure rides, or even off-road adventures. If you're looking to go green and enjoy a smooth ride, Aventon has some great options.
Aventon offers a 14-day return policy for their electric bikes, which allows customers to return their purchase if they are not satisfied. The return process requires the bike to be in new, unused condition and in its original packaging. Customers must also include all original accessories and documentation. It's important to note that the customer is responsible for return shipping costs, which can be a significant expense given the size and weight of the bikes.
One common complaint about Aventon's return policy is the short 14-day window, which some customers feel is not enough time to fully evaluate the bike. Additionally, the requirement for the bike to be in new condition can be a hurdle, as even minimal use can result in wear that might disqualify the return. Customers have also expressed frustration with the cost of return shipping, which can be quite high for such large items.
To initiate a return, customers need to contact Aventon's customer service to obtain a Return Merchandise Authorization (RMA) number. This step is crucial, as returns without an RMA number may not be accepted. Once the RMA is issued, customers must carefully repack the bike and ship it back to Aventon. It's recommended to use a trackable shipping method to ensure the return is processed smoothly.
For those considering a return, it's advisable to keep the original packaging and handle the bike with care during the trial period. This will help ensure that the bike remains in returnable condition. Additionally, customers should be prepared for the return shipping cost and factor this into their decision-making process when purchasing an Aventon bike.
Overall, while Aventon's return policy is fairly standard for the industry, the short return window and return shipping costs are potential pain points. Customers should carefully review the policy details and consider their needs before making a purchase to avoid any surprises.
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Aventon offers a 14-day return policy for their electric bikes, provided they are in new, unused condition and in original packaging. Return shipping costs are the responsibility of the customer.
You can contact Aventon customer service through their contact page at https://www.aventon.com/pages/contact-us or by calling 866-300-3311.
You can check your Aventon order status by visiting https://www.aventon.com/pages/order-status and entering your order details.
Yes, Aventon has a deals and clearance section on their website where you can find discounts on select models. Visit https://www.aventon.com/collections/sale for more information.
To return your Aventon bike, contact their customer service to obtain an RMA number, then ship the bike back in its original packaging. Remember, return shipping costs are your responsibility.
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