Bambu Lab primarily sells physical products such as desktop 3D printers, filament, and accessories through its online store. Return and refund eligibility is generally time-limited and is tied to the delivery date, so the delivery confirmation (and any carrier documentation) should be retained. A return request is typically expected to be initiated through customer support within 14 days of receiving the item(s).
For a standard return to be considered, items are generally expected to be in new condition and returned with original packaging and all included components. This includes any accessories, cables, manuals, and other in-box items that shipped with the purchase. If a purchase included a complimentary gift or promotional item, that gift is typically expected to be returned as well; otherwise, the gift’s value may be deducted from the refund amount. Keeping the original shipping carton and internal packing materials can help avoid delays and reduce the risk of damage during the return shipment.
If the return is related to a reported defect or functionality issue, the returned product may be inspected before a refund is issued. If inspection does not confirm the reported issue after appropriate testing, shipping fees associated with the return may be charged and deducted from the refund. For non-defective returns (for example, change-of-mind returns where the product is still in new condition), return shipping costs may be the customer’s responsibility. Missing parts or consumables that were included in the original package may also reduce the refund amount.
Timing matters beyond the initial request. Once a return is approved, the item is generally expected to be shipped back within a defined timeframe (commonly 14 days from the return instructions). Delays in sending the item back after approval can jeopardize eligibility. Refunds are typically processed after the returned goods arrive at the designated warehouse or return location and pass intake checks for condition and completeness.
To keep a return on track, key documentation should be organized before contacting support: order number, delivery date, product serial number (for printers), photos of the product and packaging condition, and clear evidence for shipping damage (including carrier-issued proof when applicable). For transit damage, photos of the outer box, internal packaging, and the damaged item should be captured immediately upon delivery. For functional issues, a concise description of the problem and any relevant logs or screenshots can speed up triage.
If a return is not available due to timing, condition, or other exclusions, warranty service may still apply for qualifying defects. Warranty and returns are separate pathways: returns focus on the short post-delivery window and condition requirements, while warranty focuses on repair or replacement coverage during the warranty period. For the fastest resolution, requests should clearly state whether the goal is a return/refund within the return window or warranty support for a defect.
