Baukjen is a womenswear retail brand, so the key policy to understand is the returns and refunds window for physical goods. Returns are time-bound and are typically measured from the date items are received. For standard (non-sale) purchases, the general window is 21 days from receipt to notify a return, followed by an additional 7 days to send the parcel back. Sale items commonly have a shorter notification window, so it is important to check whether an item was purchased on promotion before assuming the standard timeframe applies.
To keep a return eligible, items should be sent back in resalable condition with tags attached. Products that show signs of wear, damage, or missing tags may be refused or may not qualify for a refund. Certain categories are often restricted for hygiene reasons (for example, items like underwear, earrings, or similar), and swimwear is generally expected to be tried on over underwear. If a restricted item is returned, the outcome may be a refusal of refund or the item being sent back.
Returns are typically initiated through an online returns portal using the order number and the email address used at checkout. The portal generally allows selection of a preferred outcome such as refund, exchange, or store credit/credit note. Packaging should be secure, ideally using original packaging, and proof of postage should be retained until the return is fully processed. For customers outside the UK, return shipping charges can vary by destination; for UK customers, return options may include drop-off or collection services with different fees.
Refunds are usually issued back to the original payment method after the warehouse processes the return. Processing time can vary during peak periods, and additional time may be required by the payment provider before funds appear in the account. Exchanges are typically handled within the same return window, and exchange availability depends on stock. If an item is faulty, customer service should be contacted so the issue can be assessed and an appropriate remedy (repair, replacement, or refund) can be arranged depending on timing and availability.
If an order included a discount threshold or promotional offer, returning items may affect eligibility for that offer. In those cases, the refunded amount may be adjusted to reflect the promotion no longer applying once the kept items fall below the qualifying threshold. For the smoothest outcome, returns should be initiated promptly within the relevant window, items should be kept unworn with tags intact until the decision is final, and shipment should be trackable where possible to reduce the risk of delays or loss in transit.
