3.6 /5 Rate Your Experience
N/A
30 days Learn More
Monetizable
Bergdorf Goodman is a luxury department store located in New York City at 5th Avenue and 58th Street. First established in 1901, Bergdorf offers high-end and designer clothing, shoes, accessories, and beauty items. While there is only one physical Berdorf Goodman location, customers can now make purchases through the store's website or iOS app. Bergdorf Goodman is also a subsidiary of Neiman Marcus. It offers customers the chance to enjoy the same InCircle member benefits when using a Neiman Marcus or Bergdorf Goodman credit card. While Bergdorf Goodman's prices are notoriously high-end, it is possible to find some nice deals on their sales items. You can also enjoy 15% off on your first purchase when signing up for the store's newsletter.
Bergdorf Goodman is a luxury department store located in New York City at 5th Avenue and 58th Street. First established in 1901, Bergdorf offers high-end and designer clothing, shoes, accessories, and beauty items. While there is only one physical Berdorf Goodman location, customers can now make purchases through the store's website or iOS app. Bergdorf Goodman is also a subsidiary of Neiman Marcus. It offers customers the chance to enjoy the same InCircle member benefits when using a Neiman Marcus or Bergdorf Goodman credit card. While Bergdorf Goodman's prices are notoriously high-end, it is possible to find some nice deals on their sales items. You can also enjoy 15% off on your first purchase when signing up for the store's newsletter.
Bergdorf Goodman offers a 30-day return policy, allowing customers to return most items within 30 days of purchase. This policy is designed to ensure customer satisfaction, providing a reasonable timeframe for customers to decide if their purchase meets their expectations. Items must be returned in their original condition, with all tags attached, to qualify for a refund or exchange.
One common complaint about Bergdorf Goodman's return policy is the strict condition requirements. Customers have noted that items must be unworn, unwashed, and undamaged, which can be challenging if the item was a gift or if the customer was unsure about the fit. Additionally, some customers have expressed frustration with the return shipping process, as it requires the use of a prepaid label that may not always be included in the original package.
Another pain point is the exclusion of certain items from the return policy. Final sale items, personalized products, and certain beauty products are non-returnable, which can lead to disappointment if customers are unaware of these restrictions at the time of purchase. It's important for customers to review the return policy details on the Bergdorf Goodman website to avoid any surprises.
For online returns, customers can initiate the process through the Bergdorf Goodman website by accessing their order history and selecting the items they wish to return. The website provides step-by-step instructions, making it relatively straightforward. However, customers have reported that the processing time for returns can be lengthy, sometimes taking up to two weeks for the refund to be issued.
To ensure a smooth return experience, customers are advised to keep all original packaging and documentation, as these may be required for the return process. Additionally, contacting customer service for any clarifications or assistance can help address any issues that may arise during the return process. Overall, while Bergdorf Goodman's return policy is fairly standard for luxury retailers, being aware of the specific conditions and exclusions can help customers navigate the process more effectively.
Neiman Marcus is a great alternative for luxury shopping, offering a wide range of designer brands and high-end fashion. They often have exclusive collections and events that make shopping there a unique experience.
Saks Fifth Avenue is perfect if you're looking for luxury fashion and accessories. They have a vast selection of designer brands and often run sales that make high-end shopping a bit more affordable.
Nordstrom offers a mix of high-end and more accessible fashion brands. It's a great place to find everything from designer pieces to everyday essentials, with excellent customer service.
Bloomingdale's is a go-to for luxury and contemporary fashion. They have a wide range of designer brands and often feature exclusive collections and collaborations.
Net-a-Porter is an online haven for luxury fashion lovers. They offer a curated selection of designer clothing, shoes, and accessories, with new arrivals every week.
Farfetch connects you with luxury boutiques around the world, offering a diverse range of designer fashion. It's perfect for finding unique pieces that aren't available everywhere.
MatchesFashion is a great place to discover luxury fashion from both established and emerging designers. They offer a curated selection of clothing, shoes, and accessories.
Harrods is a legendary department store known for its luxury offerings. From fashion to beauty, they have a wide range of high-end products and exclusive collections.
Bergdorf Goodman offers a 30-day return policy for most items, provided they are in original condition with tags attached. Some exclusions apply, such as final sale items.
To return an item, visit the Bergdorf Goodman website, access your order history, and follow the instructions to initiate a return. Use the prepaid label provided for shipping.
Final sale items are not eligible for return. However, other sale items may be returned within the 30-day window if they meet the return conditions.
Return processing at Bergdorf Goodman can take up to two weeks. Once processed, refunds are issued to the original payment method.
Yes, Bergdorf Goodman offers exchanges for items that meet the return conditions. Contact customer service for assistance with exchanges.
3.6 /5
Rate your experience with Bergdorf Goodman
Reviews 2 reviews
returned an item to Bergdorf Goodman on December 20, 2023 and Bergdorf Goodman sent me an email on December 26, 2023 advising me that they received my return on December 23, 2023 and it will take 14 days to give me a refund. I used Affirm to purchase this item. Up till now, January 15, 2024 Affirm has yet to receive the refund. I have made several calls to Bergdorf Goodman and they have continued to tell me that they're working on it. Today, I called them again, I was told by a lady by the name Myra that it will take an additional 45 days for them to affirm the refund. In the meantime, I am making payments to Affirm for the merchandise that I do not have. I asked Myra if Bergdorf Goodman had changed their 14 days return/refund policy. She responded no. I asked her again, why were they not abiding by their own refund 14 policy that was when she became billegerent and hung up the phone on me
Horrible instore customer service
