Berries is a perishable-gifts retailer focused on delivered gourmet items such as chocolate-covered strawberries and fruit arrangements. Because these products are time- and temperature-sensitive, traditional “return for resale” handling typically does not apply in the same way it might for non-perishable goods. When an order arrives late, damaged, incomplete, or not as expected, the practical goal is usually resolution—such as a replacement/redelivery, a comparable exchange, or a refund—rather than shipping the food item back. The brand’s customer service hub indicates that gourmet gifts are backed by a satisfaction guarantee and that support can help make things right through refund, redelivery, or comparable exchange options.
For the fastest outcome, the customer should gather key order details before contacting support: the order number, recipient name and delivery address, the requested delivery date, and any tracking information. If the issue involves product condition (melted chocolate, crushed packaging, missing items, or spoilage), clear photos of the outer box, inner packaging, and the product itself can help document what arrived. If the issue is non-delivery or late delivery, saving delivery confirmation emails, carrier scans, and any delivery photo (if available) can help support trace the shipment and determine the appropriate remedy.
Time matters with perishable deliveries. Issues should be reported as soon as possible after the delivery window or upon receipt, since product quality can change quickly and carriers may update tracking after initial scans. Customers can use the “Track My Order” functionality to review status and then contact customer service via the customer service hub and live chat for assistance. When contacting support, the request should be stated clearly: refund, redelivery, or exchange. If the order was intended for a specific event date, noting that date and whether a replacement would still be useful can help support choose the most appropriate resolution (for example, a refund instead of a replacement if the occasion has passed).
Refund outcomes can depend on the situation and the payment method. If a refund is approved, the original form of payment is commonly used, and posting times can vary by bank or card issuer. If a replacement or comparable exchange is chosen, confirming the new delivery date, recipient availability, and any special delivery instructions can reduce the chance of a repeat issue. For billing concerns—such as unexpected charges, promo code problems, or disputes—customers should reference the exact amount charged, the date of the charge, and any confirmation emails. If a chargeback is being considered, it is generally best practice to attempt resolution through customer service first so the merchant has an opportunity to correct the issue promptly.
