Boohoo

Boohoo Return Policy Explained

Boohoo offers a 28-day return policy, allowing customers to return items within 28 days of receiving their order. This policy applies to most items, provided they are unworn, unwashed, and in their original condition with all tags attached. Customers are responsible for the cost of return shipping, which can be a downside for those looking to make returns frequently.

To initiate a return, customers need to log into their Boohoo account, navigate to the 'My Orders' section, and select the items they wish to return. After completing the online return form, they will receive a return label to print and attach to their package. It's important to keep the proof of postage until the return is processed.

One common complaint about Boohoo's return policy is the time it takes to process refunds. While Boohoo states that refunds can take up to 21 days from the date of return, some customers report longer wait times. Additionally, the cost of return shipping is not reimbursed, which can be frustrating for customers who frequently return items.

Another issue some customers face is the exclusion of certain items from the return policy. For example, pierced jewelry and cosmetics cannot be returned for hygiene reasons. It's crucial for customers to review the return policy details on Boohoo's website to avoid any surprises.

Overall, while Boohoo's return policy is fairly standard for the fast fashion industry, customers should be aware of the potential costs and processing times involved. For a smoother return experience, it's advisable to double-check the size and fit guides before purchasing and to initiate returns promptly if needed.