Boulanger is primarily a physical retail and ecommerce brand for appliances and multimedia. The general return window is 15 days from receipt for items that do not meet expectations. The return timeframe is typically counted from the day the order is delivered (or received), so keeping delivery confirmation and the invoice is important for any follow-up.
For purchases sold directly by Boulanger, a practical option is returning the product in a Boulanger store. Bringing the product with its packaging and accessories, along with the invoice, helps the store team identify the order and process the request more quickly. Store return can be especially useful for customers who prefer in-person handling or want immediate confirmation that the item has been handed back.
For online purchases, the return request can also be initiated through customer support channels. Contact options include the customer service page and phone support. When contacting support, having the invoice number available helps locate the order, confirm eligibility within the 15-day window, and clarify the next steps for the specific product category (for example, large appliances versus small electronics).
Marketplace orders (items sold by third-party sellers on Boulanger’s marketplace) may follow seller-specific return conditions. In those cases, the return process commonly involves contacting the marketplace seller through the customer account area and the order messaging feature, then following the seller’s instructions and timelines. The seller may provide a return address, shipping method, and any required authorization details.
Some categories can be excluded from the right of withdrawal/return depending on the nature of the goods or services. Examples can include certain unsealed goods that cannot be returned for hygiene or health protection reasons once opened, and services that have been fully performed before the end of the withdrawal period when execution began with express consent and an express waiver of the withdrawal right. Checking the product page details and the applicable terms is recommended before opening or using items that may be sensitive to these exceptions.
Refund timing and method generally depend on the original payment method and the validation of the return. To avoid delays, the returned item should be complete (including accessories) and in appropriate condition for assessment. If the return is linked to a withdrawal request, keeping proof of the request and proof of return handoff (store receipt or carrier tracking) supports resolution if there is any dispute about dates or delivery.
