BrandCrowd primarily provides digital design services and downloadable creative assets, including template-based logo creation and subscription access to design tools and content. As a result, the relevant policy focus is refunds and subscription cancellation rather than physical-item returns. Refund outcomes can depend on the type of purchase (one-time purchase versus subscription), whether the service was used, and whether a technical issue prevented use of the purchased service or download.
For subscription services, cancellation can typically be initiated at any time, and access generally continues until the end of the paid billing period. Refund eligibility for subscription charges is time-sensitive and is commonly tied to the date of the recurring charge. A refund request for a monthly subscription charge is generally considered if submitted within 7 days of the recurring charge, and a refund request for an annual (or longer) subscription charge is generally considered if submitted within 30 days of the recurring charge. In both cases, refunds are generally limited to situations where the subscription service was not used during that window. Refunds are generally not provided for time already elapsed in a period where access was available, and refunds are generally not provided for expired periods.
For one-time purchases (such as paid downloads or paid services), refund requests are generally evaluated based on whether there is a technical impediment that prevents use of the purchased work or service as described. Refunds are generally not provided for change-of-mind requests, subjective design-quality reasons, or situations where there is no technical barrier to using the purchased item or service. If a technical issue prevents access or use, a refund may be considered, typically at the platform’s discretion and subject to applicable consumer-protection laws.
To pursue a refund or resolve a billing concern, the most actionable first step is to contact customer support with the account email, the order or transaction details, the date of the charge, and a clear description of the issue (including screenshots or error messages if the problem is technical). For subscription-related refunds, requests are typically handled via email support and should be sent as soon as possible after the charge to remain within the applicable window. For cancellation, it is generally best practice to cancel before the next renewal date if the goal is to avoid a future recurring charge, and to retain copies of cancellation confirmations and receipts for records.
If a charge appears incorrect or duplicated, the recommended approach is to contact support promptly to request a review, and to include any relevant payment references. If a refund is approved, timing for the credit to appear can vary by payment method and financial institution. If access to a subscription is ending, it is prudent to download and store needed files before the subscription period expires, since ongoing access to tools or downloads may not be available after expiration even if usage rights to previously downloaded works continue under the applicable license.
