Caraway

Caraway Return Policy Explained

Caraway is well-known for its stylish, non-toxic cookware and home essentials designed to make kitchens both beautiful and functional. While their products are built with durability in mind, sometimes a return or exchange becomes necessary. That’s why it’s important to know exactly how the Caraway return policy works before making a purchase.

From return windows to refunds, exchanges, and warranties, this article covers everything you need to know to ensure a smooth experience if you ever need to send something back.

What Is The Return And Refund Policy For Caraway?

Caraway offers a 30-day return window from the date of delivery for most purchases. Customers can receive a full refund or request an exchange, provided the item meets the return conditions. Shipping fees may vary depending on the location and situation. Items must be sent back with all original packaging and accessories, and proof of purchase is required. Bulk purchases and gift cards are considered final sale and cannot be returned.

Does Caraway Offer Exchanges?

Yes, Caraway allows exchanges within the 30-day period. If you’re not completely satisfied with your product, you can choose to replace it with another item instead of requesting a refund. For defective or damaged products, Caraway will arrange for a replacement at no extra cost, including covering shipping fees.

How Long Does It Take To Get A Refund From Caraway?

Once your return is received and inspected, Caraway processes refunds within 7 business days. The money will be credited back to your original payment method. Keep in mind that depending on your bank or card issuer, it might take additional time before the refund appears in your account.

How Can You Return An Item To Caraway?

Caraway makes the return process straightforward. To start a return, you’ll need to initiate it through their return portal or contact their customer service team. Here’s a quick step-by-step:

• Head to the Caraway return portal on their website.
• Provide proof of purchase (order number or receipt).
• Ensure the item is in its original packaging with all included accessories.
• Ship the item back within 30 days of delivery.

If your order included 5+ sets, you’ll need to email their support team directly for assistance at [email protected].

What Is The Warranty Policy For Caraway?

Caraway provides a 1-year limited warranty for products purchased directly from their site or authorized retailers. This warranty covers defects in material, construction, or workmanship under normal use. If approved, Caraway will repair or replace the product at no additional cost. However, the warranty does not cover issues such as:

• Wear and tear, scratches, dents, or discoloration
• Improper use, storage, or cleaning
• Commercial or professional use
• Damage from thermal shocks, drops, or unauthorized repairs

For warranty claims, you can email [email protected].

Can I Return A Caraway Item Without A Receipt?

No. Caraway requires proof of purchase for all returns and warranty claims. Without an order number, receipt, or confirmation from their website, returns cannot be processed. This ensures that only items bought directly from Caraway or authorized sellers are eligible.

Can You Return Used Items To Caraway?

Yes, used items can be returned within the 30-day return window as long as they meet the return conditions. However, excessive damage or missing packaging may lead to deductions or denial of the return. Items purchased in bulk or wholesale quantities cannot be returned, regardless of use.

Can You Return A Caraway Item Without The Original Box Or Package?

Original packaging is required for a valid return. Customers must send back the item with all accessories and packaging intact. Missing boxes or materials may result in restocking fees or denial of a refund. Caraway stresses that all return labels should be attached securely, as lost or delayed shipments caused by unreadable barcodes are the customer’s responsibility.

How To Contact Caraway?

If you need assistance with a return, refund, or warranty, you can reach Caraway through the following:

• Phone: +1 (914) 809-0497
• Email (general support): [email protected]
• Email (warranty claims): [email protected]
• Website: carawayhome.com

The Bottom Line

The Caraway return policy is designed to give customers peace of mind with a 30-day return window, full refund or exchange options, and a 1-year limited warranty. While proof of purchase and original packaging are essential, the process is straightforward and customer-friendly. Whether you’re returning, exchanging, or making a warranty claim, Caraway’s support team is ready to help. Keeping these guidelines in mind will ensure a smooth experience, so you can shop confidently knowing that Caraway stands behind its products.