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Caraway is a modern kitchenware brand offering non-toxic ceramic-coated cookware, bakeware, and food storage solutions designed for health-conscious cooking and stylish presentation. They prioritize non-toxic materials, clutter-free storage, responsible packaging, and ethical manufacturing. Caraway’s lineup includes non-stick pots and pans, glass airtight containers, bakeware, and curated bundles in color-forward designs. Customers benefit from a 30-day trial, free shipping on orders over $90, and easy returns. With over 100,000 positive reviews, Caraway combines performance, aesthetic appeal, and environmentally mindful practices to elevate everyday cooking.
Caraway is a modern kitchenware brand offering non-toxic ceramic-coated cookware, bakeware, and food storage solutions designed for health-conscious cooking and stylish presentation. They prioritize non-toxic materials, clutter-free storage, responsible packaging, and ethical manufacturing. Caraway’s lineup includes non-stick pots and pans, glass airtight containers, bakeware, and curated bundles in color-forward designs. Customers benefit from a 30-day trial, free shipping on orders over $90, and easy returns. With over 100,000 positive reviews, Caraway combines performance, aesthetic appeal, and environmentally mindful practices to elevate everyday cooking.
Caraway offers a 30-day return policy, allowing customers to return products if they are not satisfied. This policy is applicable from the date of delivery, giving you ample time to decide if the cookware meets your expectations. To initiate a return, customers need to visit the Caraway website and navigate to the returns page, where they can follow the instructions provided.
One common complaint about Caraway's return policy is the condition in which items must be returned. Products need to be in their original packaging and unused, which can be a challenge if you've already started using them. Additionally, customers are responsible for return shipping costs, which can be a deterrent for some.
Another pain point is the processing time for refunds. Once Caraway receives the returned items, it can take several days for the refund to be processed and reflected in your account. This waiting period can be frustrating for customers who are eager to receive their money back.
Despite these issues, Caraway's customer service team is generally responsive and helpful, often assisting customers with any questions or concerns they may have about the return process. For those who prefer exchanges, Caraway does not offer direct exchanges, so customers need to return the item and place a new order.
To ensure a smooth return process, it's advisable to keep all original packaging and documentation. If you're unsure about the product, try to avoid using it until you're certain you want to keep it. This way, you can easily return it without any issues. Overall, while the return policy is fairly standard, being aware of these details can help you navigate the process more effectively.
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Caraway offers a 30-day return policy from the date of delivery. Items must be unused and in original packaging.
To return a product, visit Caraway's returns page on their website and follow the instructions provided.
Caraway does not offer direct exchanges. You need to return the item and place a new order.
Customers are responsible for the cost of return shipping when returning items to Caraway.
Once Caraway receives the returned items, it can take several days for the refund to be processed and reflected in your account.
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