Carla Zampatti

Carla Zampatti Return Policy Explained

Carla Zampatti offers a 30-day return policy, allowing customers to return items within 30 days of purchase for a refund or exchange. This policy applies to full-priced items, and the items must be in their original condition, unworn, and with all tags attached. Customers are responsible for the return shipping costs unless the item is faulty or incorrect.

One common complaint about the return policy is the responsibility of return shipping costs, which can be a deterrent for some customers, especially those living outside Australia. Additionally, sale items may not be eligible for a refund, only for an exchange or store credit, which can be frustrating for customers looking for a straightforward refund.

To initiate a return, customers need to fill out the return form available on the Carla Zampatti website and include it with their return package. It's important to keep the tracking information for the return shipment, as the brand is not responsible for lost packages. Once the return is received and processed, refunds are typically issued to the original payment method within a few business days.

For international customers, the return process can be more complex due to longer shipping times and higher costs. It's advisable to check the specific return instructions for international orders on the Carla Zampatti website to ensure compliance with all requirements. Despite these challenges, the brand's customer service team is available to assist with any return-related inquiries, providing support to ensure a smooth return experience.