cbdMD offers a 60-day money-back guarantee for purchases made through its website. The return-claim window is measured from the purchase date, and customers are expected to contact customer service within that 60-day period to request a refund or exchange. Refunds and exchanges are subject to review and are provided at cbdMD’s discretion, so outcomes can vary depending on the order details and the nature of the request.
To start a return request, customers should contact cbdMD Support and provide identifying order information (such as the name on the order, order number, and the email address used at checkout) along with a brief description of the issue or reason for the request. If a return is required, cbdMD indicates it will provide a return label. Keeping the original packaging and any included inserts can help ensure the return can be evaluated efficiently once received.
Refunds are generally issued back to the original form of payment after the return is processed. Timing can vary by financial institution, but cbdMD notes that it may take about 3–5 business days for funds to appear after a refund has been processed. If a refund does not post within that timeframe, customers should confirm the refund status with cbdMD Support and then check with the card issuer or bank, since posting delays are often controlled by the payment provider.
If an order is missing or not received, cbdMD directs customers to first check around the delivery location and with neighbors, then contact customer service for assistance. For items purchased from a third-party retail store (rather than cbdmd.com), cbdMD indicates the store’s return policy applies, so customers should bring proof of purchase and follow that retailer’s procedures.
For the fastest resolution, return and refund requests should be made as soon as an issue is identified, well before the 60-day window closes. When contacting support, customers should clearly state the preferred outcome (refund or exchange), confirm the best email address for follow-up, and keep copies of any correspondence. If a return label is provided, customers should ship the package promptly and retain tracking details until the refund or exchange is completed.
