Classic Football Shirts offers a returns process designed for physical goods such as football shirts and related apparel. Returns are time-limited: a return request must be initiated within 14 days of receiving the order, and the parcel must then be posted within 14 days after the return is approved. Keeping to both timeframes is important, because missing either window can affect eligibility for a refund. Customers should also keep dispatch and tracking details for the return shipment until the refund is confirmed, as this helps resolve any carrier-related delays or delivery questions.
Returned items are expected to be in the same condition as supplied. Items should be unworn and unwashed, and any original tags should remain attached. Packaging can be opened for inspection, but the item should not be used in a way that changes its condition. Footwear, where applicable, should be returned unworn and accompanied by the original box and any included accessories. If an item is returned in a worse condition than when it was sent, the refund may be refused or reduced to reflect the change in condition. This condition requirement is especially relevant for collectible or one-off vintage items, where condition is a key part of the product’s value.
Some categories are not eligible for return unless faulty. These typically include hygiene-sensitive items such as underwear (including undershorts, skins, and compression shirts), swimwear, flip flops, bathrobes, and towels. If one of these items arrives faulty or not as described, the recommended approach is to contact customer support before starting a return request, so the issue can be assessed and the appropriate remedy (refund or other resolution) can be arranged. For all other items, customers should review the item’s condition and eligibility before submitting the return request to avoid delays.
For UK returns, a return fee may be deducted from the refund per parcel. After approval, a prepaid Royal Mail label and a QR code are typically provided, allowing the label to be printed at a Post Office. Refunds are generally issued back to the original payment method, with an option in some cases to receive a voucher/credit for future purchases instead. Vouchers may include an allowance intended to cover standard delivery on a subsequent order, subject to the brand’s terms. Exchanges may not be available, so customers who want a different item or size should plan for a return and a separate new purchase. Once the return arrives at the warehouse, processing can take up to 7 working days, and notifications are typically sent when the parcel is received and when the return is processed.
