ClipHair Extensions is a physical-goods ecommerce retailer, so the key policy to know is the returns and exchanges window. Returns are generally organized within 60 days. Items are expected to be returned unused and in a resaleable condition, with hygiene seals/bands intact and without signs of styling, product build-up, or alteration. Items that have been cut, dyed, toned, customized, or otherwise altered are typically not eligible for return. For hygiene reasons, products removed from packaging or with broken hygiene bands may be refused unless an authorization has been arranged in advance.
To start a return or exchange, the process centers on submitting a request and providing clear photos of the product in its current condition before shipping. After the request is submitted, customer service reviews the information and either approves or rejects the request. If approved, a shipping label is provided for the return. Review and processing time may take several working days, and status updates are typically communicated by email. If a return is approved but the item received does not match the condition shown in the photos, the return may be declined.
Refunds are generally issued back to the original payment method and typically cover the product price paid at the time of purchase (rather than additional costs). After a return is processed, it can take additional business days for funds to appear, depending on the payment provider or bank. Exchanges may be handled as a like-for-like swap, or the price difference may be collected or refunded if the replacement item costs more or less. In some cases, if the replacement item costs more, a refund may be issued and a new order may be required for the higher-priced item.
Timing and condition requirements can differ for issues such as transit damage, missing items, or defects. Claims for missing items or items damaged in transit are expected to be reported quickly after delivery. For defective or incorrect items, reporting is expected within a short timeframe after receipt, and the return window may be shorter than the standard change-of-mind period. Keeping all original packaging and documenting the issue with photos helps support a faster resolution. For customers in the United Kingdom, return shipping may be covered for eligible returns, while customers outside the UK may need to use their own courier and follow the brand’s return address instructions.
For order status, tracking, or help choosing the correct shade before purchase, customer support can be contacted through the brand’s contact page, phone line, or support email. Using shade-matching guidance before ordering can reduce the chance of needing an exchange, and checking the order tracking page can confirm delivery timing before initiating any time-sensitive claims.
