Cotton Traders is a physical retail and ecommerce apparel brand. Returns and refunds generally apply to clothing, footwear, and accessories purchased online or by phone. A “money back guarantee” is advertised for returns, and the brand also provides customer service pages that outline shipping, returns, and support options. Policies can differ by region and by whether an item was purchased online versus in a store, so the most reliable approach is to follow the instructions provided with the order and use the brand’s official returns information pages for the relevant country site.
Return window: a 60-day money back guarantee is promoted for returns on the US customer service “Shipping & Returns” page. For eligibility, items should typically be returned in a condition suitable for resale—unworn and unwashed, with original packaging where possible, and with any included paperwork such as the dispatch note or order details. Certain product types may be excluded or restricted for hygiene reasons (for example, pierced jewelry), and some intimate items may require intact hygiene seals to be eligible for return. Faulty or incorrect items are usually handled under separate consumer rights and may be resolved through replacement, refund, or other remedy depending on the circumstances.
Refunds: refunds are generally issued back to the original payment method once the returned goods are received and processed. Processing times can vary based on shipping transit time, warehouse handling, and the payment provider’s posting time. If a refund is expected but not visible after a reasonable processing period, the recommended action is to confirm the return shipment status (if tracked) and then contact Customer Care with the order number and return details. If an exchange is preferred instead of a refund, the returns documentation and customer service guidance should be followed to ensure the request is handled correctly.
How to start a return: the most actionable first step is to locate the returns guidance included with the parcel and use the official “Shipping & Returns” information page for the applicable site. For order status and order history, the “Order Information” FAQ indicates that online orders can be monitored by logging in and viewing order history (often labeled “view orders” or “My Account”). For help with a return, refund status, missing items, or order questions, Customer Care can be reached by phone at 1 855 753 4444 in the United States. Having the order number, item details, and the reason for return ready will help speed up resolution.
