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Cowboy is a company that offers smart electric bikes for urban riders. Cowboy bikes are designed to be sleek, agile and connected, with features such as a removable battery, an integrated app, and a theft detection system. Cowboy bikes aim to provide a smooth and enjoyable riding experience, while reducing the environmental impact of transportation. Cowboy is based in Brussels, Belgium, and operates in several European countries.
Cowboy is a company that offers smart electric bikes for urban riders. Cowboy bikes are designed to be sleek, agile and connected, with features such as a removable battery, an integrated app, and a theft detection system. Cowboy bikes aim to provide a smooth and enjoyable riding experience, while reducing the environmental impact of transportation. Cowboy is based in Brussels, Belgium, and operates in several European countries.
Cowboy offers a 30-day return policy, allowing customers to return their electric bikes if they are not completely satisfied. This period gives buyers ample time to test the bike and ensure it meets their expectations. To initiate a return, customers must contact Cowboy's support team to receive a return authorization. The bike should be returned in its original condition and packaging to qualify for a full refund.
One common complaint about Cowboy's return policy is the requirement for the bike to be in pristine condition. This can be challenging for customers who have used the bike extensively during the trial period. Additionally, the return shipping costs are typically the responsibility of the customer, which can be quite high given the size and weight of the product.
Another pain point is the processing time for refunds. Customers have reported delays in receiving their money back after returning a bike. Cowboy advises that refunds can take up to 14 days to process once the returned item is received and inspected. This waiting period can be frustrating for those who are eager to receive their funds.
To avoid issues, customers are encouraged to keep all original packaging and documentation. It's also advisable to take photos of the bike before shipping it back, in case there are disputes about its condition upon return. For those considering a return, contacting Cowboy's customer service for guidance and clarification on the process can help ensure a smoother experience.
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Cowboy offers a 30-day return policy for their electric bikes, allowing customers to return them if not satisfied, provided they are in original condition.
You can reach Cowboy customer service through their support page at https://www.cowboy.com/support or by calling +32 2 669 89 90.
You can check your order status by visiting https://www.cowboy.com/orders and logging into your account.
Typically, customers are responsible for return shipping costs when returning a bike to Cowboy.
Refunds from Cowboy can take up to 14 days to process after the returned bike is received and inspected.
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