Deluxe Corp
Deluxe Corp
Refund Policy Window
30 Days

Deluxe Corp Refund Policy Explained

Deluxe’s policies vary by product line, but for promotional products and print marketing orders the published return window is tied to delivery: orders should be inspected immediately upon arrival, and returns are not accepted after 30 days from receipt. This timing matters because many items are customized, and eligibility can depend on whether an issue is a defect, damage, or an approved proof mismatch versus a change of mind after customization has been completed.

Customized or personalized promotional items are generally non-returnable except in cases of manufacturing defects or order problems such as misprints, damage in transit, or receiving incorrect merchandise. When an item arrives damaged, defective, misprinted, or not matching the approved proof, the typical resolution is correction (such as a reprint) or a refund consistent with the return policy. In these situations, customer care may arrange pickup at no cost for the affected items, and documentation (such as photos) may be requested by the manufacturer before a refund or reprint is issued. Requests should be initiated before disposing of or returning merchandise so the issue can be documented and handled correctly.

For non-custom (blank) items, returns may be possible when items are in new, saleable condition, but a restocking fee can apply. The restocking fee is described as commonly averaging 10% to 20% for undamaged blank items, and the specific fee depends on supplier requirements. Because supplier policies vary, any applicable restocking fee should be confirmed during the return authorization process so the expected refund amount is clear before shipping anything back.

Cancellations are handled differently from post-delivery returns. Orders may be canceled for a full refund only before the pre-production process begins; once pre-production has started, a minimum processing/art preparation charge may apply, and once production is underway changes or cancellations may not be possible. For the best outcome, cancellation requests should be made as soon as possible after ordering, ideally before approving artwork proofs. Refunds are generally issued back to the original payment method (for example, credit card purchases refunded to the same card), and customer care can explain timing and any deductions based on the order’s stage and item type.