Diabetic Warehouse’s published returns policy is designed for health-related supplies where product integrity matters. Returns must be postmarked within 30 days of the purchase date. Items are expected to be in new condition and free of damage such as tears, dents, or crushed packaging. A key restriction applies to opened products: if an item has been opened in any way, including breaking a manufacturer seal, it is not eligible for return. For example, a box of test strips cannot be returned if the outer seal is broken, even if the individual vials inside remain unopened. This standard is common for medical and personal-care inventory because packaging condition can affect safety, sterility, and resale eligibility.
To start a return, the policy requires obtaining a Return Merchandise Authorization (RMA) number. The request is initiated by emailing customer service at the listed support email address. After an RMA is issued, the item should be placed securely in its original packaging and mailed to the returns address in Deerfield Beach, Florida, with the RMA information included. The policy states that return shipping charges will be paid or reimbursed by Diabetic Warehouse, which can reduce out-of-pocket cost for eligible returns. Keeping the order confirmation, RMA email, and shipping/tracking documentation is a practical way to support the return timeline and confirm delivery to the returns department.
Refund timing is described in two stages: internal processing and payment-network posting. After the return is received and inspected, the return or exchange is processed, with at least one business day allowed from receipt of the item(s) for processing. After that, refunds may take 1–2 billing cycles to appear on a credit card statement, depending on the card issuer. Email notification is expected when the return is processed. The policy also lists exceptions: final sale items are not eligible for return or exchange. For defective or damaged products, the policy directs customers to contact the company to arrange a refund or exchange, which typically involves documenting the issue and confirming eligibility under the defect/damage exception.
