Dose’s customer support and refund approach is centered on a 30-day window tied to delivery/receipt for eligible purchases made on dosedaily.co. For customers who are unhappy with a first order, Dose describes a money-back guarantee that allows a refund request within 30 days of receiving the first shipment. Requests are handled through customer support by email or phone, and the refund is generally intended to go back to the original form of payment. Shipping and handling fees may be excluded from refunds, so the refunded amount can be less than the total paid depending on how the order was billed.
To request a refund or replacement, customers should contact support within the stated timeframe and include identifying order details (such as the order number and the name used on the purchase) along with a brief explanation of the issue. Dose’s published policy also indicates that supporting documentation such as photos or videos may be requested as part of the review process. Keeping the packaging and taking clear photos of any problems upon arrival can help speed up resolution, especially when the concern involves damage in transit or an item that appears defective or incorrect.
The policies emphasize that the 30-day money-back guarantee is designed for a first-time trial and may be limited to certain first-purchase quantities or bundles. The policy also notes limits intended to prevent abuse, including the ability to refuse, restrict, or substitute a store credit in place of a refund in situations where repeated requests are associated with the same person, product, or address. For that reason, customers should review what qualifies as a “first order” under the policy and submit a complete request the first time to avoid delays or denials based on missing information.
For problems that are not simply preference-based—such as defective, damaged, or incorrect items—Dose’s policy distinguishes these cases from the first-order guarantee. If a shipment arrives damaged, customers are typically asked to provide a photo and contact support so a replacement can be arranged at no additional cost. For defective or incorrect items, the policy indicates a shorter reporting window (for example, contacting support within 10 days of receipt) to qualify for a replacement. Reporting quickly is important because carriers, inventory lots, and delivery conditions can affect what remedies are available.
Order changes and cancellations depend on fulfillment status. Dose’s refund policy states that orders are cancelable at no cost prior to shipment, which means timing matters: once an order has shipped, cancellation may no longer be possible and the request may need to be handled as a refund/guarantee claim instead. Customers who want to avoid a shipment should act as soon as possible after placing an order by contacting support during business hours. For subscription customers, changes such as skipping, pausing, or canceling are generally managed through the account area or by contacting support, and changes should be made before the order’s “changeable date” or ship date to prevent the next renewal from processing.
