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Ember is all about keeping your drinks at the perfect temperature. They sell smart mugs and travel mugs that let you control the heat, so your coffee or tea is always just right.
Ember offers a 30-day return policy for its products, allowing customers to return items within 30 days of purchase for a full refund. This policy applies to products purchased directly from Ember's official website. To initiate a return, customers need to visit the Ember website and navigate to the returns section, where they can fill out a return request form. Once the request is approved, Ember provides a prepaid shipping label for the return shipment.
One common complaint about Ember's return policy is the requirement that products must be returned in their original packaging and in a resalable condition. This means that if the product has been used extensively or shows signs of wear, the return might be denied or subject to a restocking fee. Customers are advised to keep all original packaging and documentation until they are sure they want to keep the product.
Another issue some customers face is the processing time for refunds. While Ember aims to process refunds quickly, it can take up to 10 business days for the refund to appear in the customer's account after the returned item is received and inspected. This delay can be frustrating for customers who are expecting a quicker resolution.
For international customers, the return process can be more complicated. Ember's return policy primarily covers domestic returns, and international customers may have to bear the cost of return shipping, which can be expensive. Additionally, customs fees and duties paid during the original purchase are typically non-refundable.
To avoid potential issues, customers are encouraged to thoroughly read the return policy on Ember's website before making a purchase. Understanding the conditions and requirements can help ensure a smooth return process if needed. For any questions or concerns, Ember's customer service team is available to assist with return inquiries and provide guidance on the process.
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Ember offers a 30-day return policy for products purchased directly from their website. Items must be in original packaging and resalable condition.
To return an Ember product, visit their website's returns section, fill out the return request form, and follow the instructions provided.
Refunds from Ember can take up to 10 business days to process after the returned item is received and inspected.
Yes, but international customers may need to cover return shipping costs, and customs fees are typically non-refundable.
Yes, Ember provides a prepaid shipping label for domestic returns once the return request is approved.
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