ESN is an ecommerce brand for sports nutrition and supplements. For most consumer purchases, a standard withdrawal window applies: orders can generally be returned within 14 days without giving a reason, counted from the day the goods are received. This timeframe is the key cutoff for deciding whether a change-of-mind return is still eligible. If the 14-day period has passed, refunds for a simple change of mind are typically not available unless another legal or policy-based exception applies.
To start a return, the most reliable approach is to use the customer account area when available. After signing in, select the relevant order and choose the option to return items, then select the products and a return reason and confirm. A return label may be provided through the account flow and also sent by email. If there is no customer account, returns may still be possible, but the shipment is typically arranged by the customer and return shipping costs may apply. Including the invoice or delivery note (or a return slip if provided) helps the warehouse match the parcel to the order and speeds up processing.
Refund handling depends on the reason for the return and the original payment method. For eligible returns that are accepted after inspection at the shipping center, the refunded amount is typically credited back to the same payment method used at checkout. Timing can vary by payment provider; for example, card refunds may appear on a later statement cycle. Exchanges are generally not handled as a direct swap; the usual pattern is to refund the returned items (when eligible) and place a new order for the desired products.
If an item arrives incorrect, incomplete, or defective, the situation is treated differently from a change-of-mind return. In those cases, contacting customer service promptly with the order number and details of the affected products is the most actionable step. Customer service can confirm the appropriate resolution and, where applicable, provide a return label for issue-based returns. Some products may be excluded from return for hygiene, safety, or regulatory reasons; checking the withdrawal policy and terms is important before sending anything back. For order status and shipment tracking, use the “Track my order” page, and use the contact page for return questions, labels, and refund follow-up.
