FOSSiBOT’s EU online store presents a general 30-day money-back return window for goods purchased directly from the site. The practical deadline is typically measured from delivery/receipt (or shipment date in some policy sections), so the safest approach is to start the return request as soon as a return is being considered. Returns are generally intended for items that remain in resalable, like-new condition, with original packaging and all included materials. Products that show signs of use may be refused for return, and customized items are commonly excluded. Original outbound shipping charges are typically not refundable.
To initiate a return, customer support is the starting point. A return is normally handled through an authorization process (often referred to as an RMA). Proof of purchase is expected, and the return should be packed securely following the guidance provided by support. Returns sent without prior authorization may be rejected by the warehouse. For non-quality-related returns, the customer is typically responsible for return shipping costs. The store also publishes model-based return shipping cost references for certain products, and notes that if a shipment is refused at delivery, a double shipping fee may be deducted from the original payment.
Refunds are generally issued back to the original payment method (for example, PayPal to PayPal and card payments back to the same card). After the returned package reaches the warehouse, processing time can take several business days, and the overall timeline can extend due to transit time plus warehouse intake. Some policy sections describe refunds being processed within about 14 business days after the return is received, while other FAQ language references shorter internal processing (such as 5–7 business days) plus additional time for the return to be received and handled. If a refund is marked as issued but not visible, typical next steps include checking the bank/card posting timeline and then contacting the payment provider before escalating to support.
For quality-related issues, the policy language indicates different outcomes depending on timing and circumstances. Within the stated money-back window, a full refund may be available if the return conditions are met. After the window, partial refunds may be considered based on usage time for quality issues, and warranty service (repair or replacement) may be the primary remedy. When the issue is due to the seller (for example, incorrect or damaged goods on arrival), return shipping may be covered; otherwise, return shipping is generally borne by the customer. Keeping the product, packaging, serial number, and clear evidence of the issue (photos/video) can help speed up eligibility decisions and reduce back-and-forth during support review.
