France Attelage is an automotive towing-equipment retailer offering towbars (attelages), trailer/caravan hitches, and electrical wiring harnesses. For online purchases, return eligibility generally depends on the item remaining new, complete, and uninstalled. Before initiating any return shipment, the customer should contact customer service and obtain a return authorization/return form to include inside the parcel. Returns sent without prior contact and an assigned return number may be refused. Keeping the original packaging intact is important, especially for electrical harnesses, and the parcel should include all manuals, accessories, and any parts originally supplied.
Timing matters. A return request can typically be made through the customer account area up to 30 days after receipt of the order. Separately, the statutory right of withdrawal for distance sales is 14 days (counted from the day after receipt of the last parcel when an order is delivered in multiple packages). If the withdrawal deadline ends on a weekend or public holiday, it is generally extended to the next business day. Once the applicable return window is exceeded, cancellation/return requests may be declined. Personalized items (such as license plates) are typically excluded from return acceptance.
Shipping costs and condition checks affect the refund. Return shipping is generally the customer’s responsibility. After the parcel is received, the after-sales team inspects the merchandise to confirm it is compliant (new condition, no installation marks, complete contents, intact packaging, and the required return paperwork included). If the return does not meet these conditions, a reduction in the refund amount may be applied (potentially up to 30%), or the return may be rejected. Some items marked as supplier-stock (“départ fournisseur”) may be subject to manufacturer restocking fees that can be deducted from the refund. Certain bulky items may also carry reconditioning deductions where applicable.
Refunds are typically issued to the original payment method after acceptance of the return and completion of the inspection. The maximum refund processing time is generally up to 14 days from receipt/acceptance of the return, subject to the product-control step. If the order was paid using an installment option, the payment plan may not be stoppable mid-process; instead, the customer may see the full debit occur and then a subsequent credit once the refund is processed. For delivery issues, parcels should be inspected in the carrier’s presence and written reservations noted if damage is observed, since this can affect claims and after-sales handling.
