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Frank & Eileen is a fashion brand founded in 2009 by Audrey McLoghlin, who aimed to reinvent the women's button-up shirt, a piece traditionally designed for men. The brand is named after Audrey's Irish grandparents and is recognized for its commitment to quality, using the finest Italian fabrics. It has grown into a globally recognized brand, maintaining ethical and sustainable manufacturing practices. As a certified woman-owned and woman-led business, Frank & Eileen champions slow fashion, female entrepreneurship, and operates from a family-friendly headquarters in California.
Frank & Eileen is a fashion brand founded in 2009 by Audrey McLoghlin, who aimed to reinvent the women's button-up shirt, a piece traditionally designed for men. The brand is named after Audrey's Irish grandparents and is recognized for its commitment to quality, using the finest Italian fabrics. It has grown into a globally recognized brand, maintaining ethical and sustainable manufacturing practices. As a certified woman-owned and woman-led business, Frank & Eileen champions slow fashion, female entrepreneurship, and operates from a family-friendly headquarters in California.
Frank & Eileen offers a straightforward return policy, allowing customers to return items within 30 days of purchase. This policy applies to most products, provided they are in their original condition, unworn, and with all tags attached. The process is designed to be user-friendly, with customers able to initiate returns through their website. Once the return is approved, a refund is processed to the original payment method.
One common complaint among customers is the requirement for items to be in pristine condition, which can be challenging if the product was a gift or if the customer has already removed tags. Additionally, customers have noted that the return shipping costs are not covered by Frank & Eileen, which can be a deterrent for those looking to return items.
To initiate a return, customers need to visit the Frank & Eileen returns page and follow the instructions provided. They will need to enter their order number and email address to access their order details. After selecting the items they wish to return, they will receive a return authorization and instructions on how to ship the items back.
For those who have received a defective or incorrect item, Frank & Eileen advises contacting their customer service directly. In such cases, they may provide a prepaid shipping label to cover the return costs. However, this is not guaranteed and is handled on a case-by-case basis.
Overall, while the return policy is clear and generally customer-friendly, the lack of prepaid return shipping and the strict condition requirements can be pain points for some customers. It's advisable for customers to carefully review their purchases upon receipt and keep all packaging and tags intact until they are sure they want to keep the item.
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Madewell is known for its denim and casual wear. If you're looking for laid-back, stylish pieces, Madewell is a great alternative to explore.
Frank & Eileen allows returns within 30 days of purchase for items in original condition with tags attached. Return shipping costs are not covered.
To return an item, visit the Frank & Eileen returns page, enter your order details, and follow the instructions to receive a return authorization.
No, Frank & Eileen does not cover return shipping costs unless the item is defective or incorrect, in which case you should contact customer service.
Frank & Eileen does not offer direct exchanges. You can return the item and place a new order for the desired product.
Refunds are typically processed within 7-10 business days after the returned item is received and inspected.
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