Grammarly is a subscription-based digital service, so policies typically focus on cancellation, renewal, and refund eligibility rather than product returns. Subscription access generally continues through the end of the current paid term even after cancellation, while automatic renewal is stopped. The most reliable place to manage plan changes, cancellation, and billing details is the account subscription settings page. For subscriptions purchased through third-party marketplaces (such as mobile app stores), cancellation and refund handling may be governed by that marketplace’s rules and processes rather than Grammarly’s direct billing flow.
Refunds are not presented as a standard, guaranteed benefit for all subscription purchases. Refund outcomes may depend on legal requirements, the purchase channel, and the specific billing circumstances. If a charge appears to be incorrect (for example, an apparent duplicate charge, an unexpected renewal, or another billing error), the recommended approach is to submit a support request with clear transaction details so the billing issue can be reviewed. Useful details typically include the charge date, amount, payment method, and any reference information shown on the bank or card statement, along with the email address used for the paid account.
Cancellation timing matters most for preventing future renewals. To avoid being charged for a new term, cancellation should be completed before the renewal date shown in the subscription settings. After cancellation, access to paid features commonly remains available until the current term ends, which helps avoid service interruption while ensuring the plan does not renew automatically. If the subscription is managed by an organization (for example, a workplace or school plan), account access and billing may be controlled by an administrator, and changes may require coordination with that admin.
For billing disputes or suspected payment mistakes, support requests should be submitted through the official support contact page. Requests should describe what happened, what outcome is being requested (such as correction of an erroneous charge), and any relevant evidence (receipts, screenshots of the subscription page, or transaction identifiers). If email responses are not received, checking spam or junk folders and ensuring the correct account email is used can help prevent delays. Resolution timelines can vary based on case complexity and support volume, but providing complete information up front typically speeds review.
If privacy-related questions arise (for example, questions about data handling, privacy rights, or privacy policy concerns), the published privacy contact email can be used for those specific inquiries. For general subscription management, cancellation, and billing questions, the primary path is the support request workflow and the account subscription settings. Keeping records of cancellation confirmations, renewal dates, and receipts is a practical way to reduce confusion and support faster resolution if a billing question occurs later.
