Greenlight is a subscription-based financial technology service, so policies typically center on cancellations, refunds of remaining balances, and how billing is handled rather than product returns. Account access and card/app functionality are tied to an active account and plan, and the Primary Accountholder is generally the person authorized to make account-level changes such as closing the account or requesting help with billing issues.
To cancel service, the Primary Accountholder can close the account in the Greenlight app by going to Settings, selecting Account, and choosing Close account. Closing the account cancels the family’s app and debit card access immediately. Any investments held through the platform are sold at market value as part of the closure process; if the market is closed at the time of the request, the sale is processed on the next business day. After closure, remaining balances are refunded, and the stated timeline for those refunded balances is typically 5–7 business days.
For monthly subscription billing, Greenlight attempts to collect the plan fee each month in a defined order. The fee is first attempted from the Greenlight Wallet. If the Wallet does not have sufficient funds, the system attempts to collect from the connected funding source (such as a linked bank account or debit card). If neither is available, the fee may be deducted from available balances on associated family accounts in a prioritized sequence (for example, spending controls and then other balances). If collection still fails, the Wallet may show a negative balance until funds are added and the unpaid fees are recovered.
Refund eligibility for prepaid gifts and subscription credits can differ from standard monthly billing. For Greenlight Gifts, if a redemption code is not redeemed within 60 days, an automatic refund of the full gift amount may be processed back to the original payment method. For prepaid subscription purchases sent to someone else, refunds are generally available if the recipient has not redeemed the subscription; if the recipient does redeem it, the purchase is typically not refundable. Unredeemed prepaid subscription purchases may also be automatically refunded after 60 days.
For billing disputes, missing refunds, or help completing a cancellation, customer support can assist by phone or SMS. When a merchant refund is processed for a purchase made with a Greenlight card, funds generally return to the balance they originated from, and merchant refunds commonly post within 3–5 business days after the merchant processes them. If a refund does not appear after the merchant confirms processing, support can help review the account activity and next steps.
