At Harney & Sons, customer satisfaction is a top priority. Whether you're a first-time buyer or a returning customer, understanding the harney.com return policy is essential for a smooth shopping experience. This guide provides all the details you need to make returns or exchanges with ease. Read on to find out everything about Harney & Sons’ return and refund policies.
Harney & Sons accepts returns within 30 days of delivery. If you received an incorrect or damaged item, contact customer service immediately via phone at 888-427-6398 or email at [email protected]. Although return shipping labels are not provided unless it's a quality control issue, the company offers store credit for opened tea returns.
Yes, Harney & Sons offers exchanges. If you received an incorrect or damaged item, you can request a replacement. Make sure to contact them immediately to expedite the exchange process. Including a copy of your packing slip and a note specifying the issue will help speed up the process.
Refunds are typically processed within 5-7 business days after the returned item is received and inspected. If you opt for store credit instead of a refund, the credit is issued as soon as the return is processed.
To return an item to Harney & Sons, follow these steps:
While it’s best to include a receipt, Harney & Sons can still process your return if you provide your order number and other relevant details. Contact customer service for further instructions.
Opened tea products can be returned for store credit. Ensure you email photos of any quality defects along with your order number to determine if a return is required. Non-food items must be unused and in original packaging to be eligible for a refund.
Non-food items must be returned in their original packaging to qualify for a refund. For tea products, store credit may be issued even if the original packaging is not intact, depending on the issue's nature.
Yes, gift returns are welcomed. Harney & Sons offers store credit for returned gifts, allowing you to use the credit toward a future purchase. Ensure you include a note stating the reason for the return and your preference for store credit.
You can reach Harney & Sons customer service through the following methods:
Understanding the harney.com return policy ensures a hassle-free experience whether you are dealing with a faulty item or simply changed your mind. With generous return windows and a customer-centric approach, Harney & Sons makes it easy to shop with confidence. Remember to keep your order details handy and reach out to customer service for any specific questions or concerns. Happy shopping!
