Hollister

Hollister Return Policy Explained

Hollister offers a 30-day return policy, allowing customers to return items within 30 days of purchase for a full refund. This policy applies to both in-store and online purchases, provided the items are in their original condition with tags attached. Customers can return items by mail or in-store, making it convenient for those who prefer different methods of return.

One common complaint about Hollister's return policy is the requirement for items to be in their original condition. This means that any signs of wear or damage can result in the return being denied, which can be frustrating for customers who may have worn the item once or twice. Additionally, the return shipping cost is typically the responsibility of the customer unless the item was defective or incorrect.

For online returns, customers need to log into their Hollister account, navigate to the order history, and initiate a return request. They will receive a prepaid return label, but the cost of return shipping will be deducted from the refund. This can be a point of contention for customers who are not expecting to pay for return shipping.

In-store returns are generally more straightforward, as customers can simply bring the item and receipt to any Hollister store. However, during busy periods, such as holiday seasons, customers may experience longer wait times at the return counter. It's also important to note that refunds for in-store returns are processed immediately, while online returns may take several days to process.

Overall, while Hollister's return policy is fairly standard, customers should be aware of the conditions and potential costs associated with returning items. Being informed about these details can help avoid any surprises and ensure a smoother return experience.