Hungryroot is a delivered grocery service, so traditional “returns” are generally not practical for perishable food. Instead, the policy focus is on refunds or account credits when an order does not arrive as expected, arrives with damaged items, or includes items that are unsafe to consume. For first-time customers, Hungryroot’s Happiness Guarantee states that if the first delivery is not satisfactory, a refund or store credit may be provided when the issue is reported within 7 days of receipt. Refunds or credits are described as being granted on a case-by-case basis, and may apply to all or a portion of the subscription fee.
For order issues after delivery, the most actionable path is to use the self-serve help flow tied to the specific delivery. On web, open the Orders area, switch to Delivered, and select Help under the relevant order. In the app or mobile browser, open Orders, choose Delivered, and tap Help beneath the delivery that needs attention. From there, select the issue type (for example, damaged items) and follow the prompts. This approach keeps the report linked to the correct delivery and typically results in a credit or other resolution aligned to the items affected. The self-serve flow is limited to one use for the most recent delivery, so it is best to compile all issues for that delivery before submitting.
Food safety concerns should be handled immediately. If a box is delayed or arrives warm, refrigerated items labeled “KEEP REFRIGERATED” should be at 40°F or colder; if they feel warm and temperature cannot be verified, discarding them is the safer choice. Seafood that feels warm should be discarded right away. Shelf-stable pantry items and non-refrigerated produce may still be usable, depending on condition. After checking the contents, report which items had to be discarded so that a credit can be issued for impacted products. Melted ice packs can be normal during transit, so the key decision point is the condition and temperature of the food itself.
If assistance is needed beyond self-serve, customer care can be reached through the website chatbot or by texting support at 855-222-5704. Email support is also available at [email protected]. When requesting a refund or credit, it helps to include the delivery date, the affected items, and a brief description of the issue (missing, damaged, delayed, or warm/unsafe). For billing prevention, subscription changes such as skipping, pausing, or canceling should be completed before the shopping window closes, since charges occur when that window closes for each scheduled delivery.
