Incogni is a subscription-based personal data removal service, so policies typically focus on refunds, cancellation timing, and renewal behavior rather than physical-item returns. The key time window to know is the refund-eligibility period: Incogni advertises a 30-day money-back guarantee for new purchases. Within that window, a customer who is not satisfied can request a refund by contacting customer support before the 30 days expire. After the 30-day period, refunds are generally not expected simply because a subscription is canceled; cancellation primarily prevents future charges.
Cancellation is best understood as stopping automatic renewal. Incogni subscriptions renew automatically at the end of the current service period unless auto-renewal is turned off. When auto-renewal is canceled, service access typically continues until the end of the already-paid billing cycle, and the account should not be charged again for the next period. This means cancellation timing matters: canceling right after a renewal may still leave the subscription active for the remainder of that paid period, but it usually will not create a refund entitlement unless the request also falls within the 30-day money-back guarantee window.
For customers who purchased Incogni through a third party (for example, via another brand’s bundle or storefront), cancellation and billing may need to be handled through that original seller’s support and subscription management flow. In those cases, the refund and cancellation outcome can depend on the third party’s terms, payment processor rules, and the date of purchase or renewal. Keeping the original receipt and the billing descriptor from the payment method helps customer support locate the correct subscription record.
If a billing issue occurs—such as an unexpected renewal charge, duplicate charge, or difficulty accessing the account after payment—support should be contacted promptly with the account email, approximate transaction date, and any invoice or receipt details. For refund requests, acting within the 30-day window is the most important factor. For cancellation requests, confirming that auto-renewal is disabled and saving a confirmation screen or email helps prevent confusion near the next renewal date. If a customer wants to stop future renewals but keep service through the end of the current term, canceling auto-renewal (rather than requesting immediate account termination) is typically the appropriate approach.
