Interflora operates primarily as a flower and gift delivery retailer. For orders that include non‑perishable items (for example, certain gifts), the standard legal withdrawal period is 14 days from the date the order is received. Within that window, a customer can notify Interflora of the decision to withdraw and request a refund. After withdrawal is declared, the non‑perishable item generally needs to be returned in good condition, and the refund is typically issued using the original payment method, subject to the usual legal timelines and any product-specific conditions.
Fresh flowers and other perishable goods are treated differently. Because floral products are perishable and often prepared to order for a specific delivery date, the legal right of withdrawal generally does not apply to those items. In practice, that means a bouquet delivered on a chosen date is not handled like a standard “returnable” retail product. Instead, issues with bouquet quality, size, or flower selection are typically addressed through Interflora’s satisfaction approach (often described as a “Satisfait ou Relivré” guarantee), where the resolution may involve a replacement delivery rather than a conventional return-and-refund process.
For cancellations before delivery, the key factor is timing. A cancellation request may be accepted when the order has not yet been prepared or dispatched to the florist for execution; once preparation has started, the order is in delivery, or the delivery has already occurred, cancellation may no longer be possible. When cancellation is accepted, a refund is generally processed back to the original payment method, and the posting time can depend on banking delays. Some cancellation scenarios may involve retained fees depending on when the request is made relative to the scheduled delivery.
For non‑perishable returns, the most actionable path is to submit a clear withdrawal/return request with the order number and contact details, then follow the return instructions provided by customer service (including the correct return address and packaging expectations). Keep proof of shipment and any correspondence until the refund is completed. If the purchase used gift vouchers or similar instruments, refunds may be issued in the same form rather than cash. For disputes about delivery execution or product conformity, the recommended approach is to contact customer service promptly with the order number, delivery date, and photos when relevant, so an appropriate remedy (replacement, refund eligibility review, or other resolution) can be assessed.
