ITA Airways is a travel service provider, so “returns” are handled as ticket refunds, cancellations, and changes. Refund eligibility depends primarily on the fare rules attached to the specific ticket purchased. Some fares may be refundable, partially refundable, or non-refundable, and change/cancellation fees may apply based on the fare conditions and timing. For tickets that are not refundable, certain government taxes and mandatory charges tied to unused flight segments may still be refundable where applicable.
For reservations for flights to or from the United States that are booked directly with ITA Airways, a 24-hour risk-free cancellation option may apply. When eligible, the booking can be cancelled without penalty within 24 hours of purchase, provided the booking was made at least 7 days prior to departure. Requests under this 24-hour window are handled through ITA Airways’ online changes/refunds page or the U.S. call center. After the 24-hour window, changes and refunds may still be possible, but they are subject to the ticket’s fare rules and any applicable restrictions.
Refund requests should be submitted through the same channel used to purchase the ticket. If the ticket was purchased directly on the ITA Airways website or through the customer center, the refund request is typically initiated through the online changes/refunds tools or by contacting the relevant customer service number. If the ticket was issued by a travel agency or other authorized seller, refund processing is generally handled by that agency or seller rather than directly by the airline, since the issuing party controls the ticketing transaction.
When preparing to cancel or request a refund, it is best to have the booking reference (PNR) and passenger last name available to access the booking in “Manage booking.” Before confirming any cancellation, the fare conditions should be reviewed to understand whether the ticket is refundable, whether a cancellation fee applies, and whether the refund will be issued to the original form of payment. If only part of an itinerary is unused, any refund may be calculated based on the unused portion, consistent with the fare rules and applicable law.
If a flight is cancelled or significantly disrupted, passenger rights and remedies may differ from voluntary cancellations. In disruption scenarios, options can include rebooking and, in some cases, refunds or compensation depending on the circumstances and applicable regulations. For bookings made through third parties, disruption-related refund requests may still need to be routed through the original ticket issuer. For billing outcomes, refunds are typically returned using the same payment method and currency used for purchase, and processing times can vary by payment provider. For disputes about charges, the recommended approach is to first use ITA Airways’ official support channels and booking tools to document the request and outcome.
