JJ’s House is primarily an online apparel retailer, so its policy centers on returns and refunds for physical goods. Most return-eligible items may be returned for a refund within 14 days of receiving the order, provided the items meet the stated eligibility requirements. In general, eligible items must be in original condition: unworn, unwashed, unaltered, undamaged, and with original tags attached. Items showing signs of wear, washing, alteration, damage, or missing tags may be refused. Because many items are made to order, shoppers should review product details (including any final-sale exclusions) before purchasing and consider ordering swatches when color accuracy is important.
To start a return, the process typically begins by contacting customer service within the 14-day window after delivery. The return request should include the reason for return and, when relevant, photos to support the request. After the request is approved, a return form is provided and must be included in the package. The item(s) should then be shipped back within the timeframe specified after approval (commonly within 14 days of receiving the return form). Returned packages are inspected upon arrival to confirm the condition matches the return requirements and the details provided in the request. Returns sent without prior authorization or without the required paperwork may be rejected.
Refunds are generally issued back to the original payment method after the return is received and approved. The refundable amount commonly includes the price paid for the returned item(s) plus applicable taxes on the item(s). Shipping-related charges are typically not refunded, and return shipping costs may apply. If a prepaid label or brand-arranged delivery service is used, a return shipping fee may be deducted from the refund during processing (with the exact fee depending on destination and item category). If self-shipping is used, the sender is responsible for selecting a reliable carrier and retaining proof of shipment and tracking, since loss or damage in transit can affect the outcome.
Special situations can change the outcome. Damaged, defective, or mis-shipped items are typically handled as exceptions, with instructions to contact customer service promptly for resolution. Orders may also be subject to cancellation terms that depend on how soon after payment the cancellation is requested; once an order has shipped, cancellation is generally not available. Because made-to-order production can limit exchange options, replacements may require placing a new order after an eligible return is completed. For the smoothest experience, keep packaging and tags intact until fit and color are confirmed, submit the return request as soon as a decision is made, and return all unwanted items together when possible to reduce extra shipping costs.
