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KaTom is your go-to for all things restaurant supply. Whether you're outfitting a new kitchen or upgrading your current setup, they've got everything from cookware to commercial appliances.
KaTom offers a 30-day return policy for most items, allowing customers to return products within this period if they are unsatisfied. The process requires customers to obtain a Return Merchandise Authorization (RMA) number before sending items back. This ensures that returns are processed efficiently and helps track the return status. However, it's important to note that some items may be subject to restocking fees, especially if they are not returned in their original condition.
One common complaint among customers is the restocking fee, which can be a surprise if not anticipated. Additionally, certain items, such as custom orders or special equipment, may not be eligible for return, which can be frustrating for buyers who were unaware of these restrictions at the time of purchase. It's crucial for customers to read the return policy details on KaTom's website to avoid any misunderstandings.
Another pain point is the condition of returned items. KaTom requires that products be returned in their original packaging and condition. If items are damaged or show signs of use, they may not be eligible for a full refund. This can be a challenge for customers who have already used the product and found it unsatisfactory. To mitigate this, customers are encouraged to inspect items upon delivery and report any issues immediately.
For those looking to initiate a return, the process involves contacting KaTom's customer service to obtain an RMA number. Once the RMA is issued, customers can ship the item back to KaTom's designated return address. It's advisable to use a trackable shipping method to ensure the package is received. Refunds are typically processed within a few weeks, but the timeline can vary depending on the payment method and bank processing times.
Overall, while KaTom's return policy is fairly standard, customers should be aware of the specific conditions and potential fees associated with returns. By understanding these details upfront, customers can better navigate the return process and avoid common pitfalls.
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KaTom offers a 30-day return policy for most items. Customers need to obtain an RMA number before returning products.
Yes, some items may be subject to restocking fees, especially if not returned in original condition.
You can contact KaTom customer service at 800-541-8683 or visit their contact page on the website.
Custom orders and special equipment may not be eligible for return. It's best to check the specific return policy for these items.
Refunds are typically processed within a few weeks, but the timeline can vary depending on the payment method and bank processing times.
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