KEEN

KEEN Return Policy Explained

KEEN offers a 30-day return policy, allowing customers to return items within 30 days of purchase for a refund. The items must be in their original condition, unworn, and with all tags attached. This policy is designed to give customers peace of mind when shopping, knowing they have the flexibility to return products if they are not completely satisfied.

To initiate a return, customers need to visit the KEEN website and navigate to the returns page. There, they can fill out a return request form and print a prepaid shipping label. This process is straightforward, but some customers have reported issues with the website's functionality, which can be frustrating. It's recommended to double-check all information before submitting the return request to avoid any delays.

One common complaint about KEEN's return policy is the time it takes to process refunds. While KEEN aims to process returns quickly, it can take up to two weeks for the refund to appear in the customer's account. This delay can be inconvenient for those who need the funds sooner. Additionally, customers are responsible for the return shipping costs unless the item was defective or incorrect.

For exchanges, KEEN does not offer a direct exchange process. Customers must return the unwanted item and place a new order for the replacement. This can be cumbersome, especially if the desired item is out of stock by the time the return is processed. To avoid this, customers are advised to order the replacement item as soon as possible.

Overall, while KEEN's return policy is fairly standard, the lack of direct exchanges and potential delays in refund processing are areas where customers have expressed dissatisfaction. However, the ease of initiating a return online and the availability of prepaid shipping labels are positive aspects of their policy.