Keeper Security is primarily a software and subscription service. Refund and cancellation outcomes depend on how the subscription was purchased (directly from Keeper or through a third-party app store) and the specific plan term (monthly, annual or multi-year). Before requesting any refund or cancellation change, it helps to identify the billing source shown on the receipt or invoice and the renewal date shown in the account or store subscription settings. This information determines which policy applies and which party (Keeper or the app store) controls cancellation and refund processing.
For subscriptions purchased directly from Keeper, the Terms of Use state that an account may be canceled at any time, and that refunds are not issued because the software is delivered in full at the time of purchase. In practice, this means cancellation typically stops future renewals rather than reversing charges already paid for the current term. If a renewal charge is disputed (for example, an unexpected renewal, a duplicate charge, or a plan mismatch), the most actionable approach is to contact support promptly with the account email, the invoice or transaction identifier, the date of the charge, and the last four digits of the payment method (if available). Support can then review billing records and clarify whether any exception, credit, or adjustment is available under the applicable agreement.
For subscriptions purchased through Apple App Store or Google Play, cancellation is generally managed in the respective store’s subscription settings, and refund eligibility is typically governed by the store’s own rules and timelines. If the store shows an active subscription but the Keeper account reflects an expired or downgraded status, the issue is usually resolved by providing support with proof of purchase (store receipt) and the subscription identifier so the entitlement can be reconciled. When a renewal is approaching, the safest way to avoid another charge is to disable auto-renewal in the store or billing portal before the renewal cutoff shown there; deleting an app alone does not necessarily stop billing.
If a billing problem persists, a structured escalation path is to (1) gather documentation (receipts, screenshots of subscription status, and timestamps), (2) submit a support request describing the desired outcome (cancel renewal, correct plan, restore access, investigate charge), and (3) if the purchase was via an app store, also open a store support request for refunds or charge reversals. For card-based disputes, a card issuer dispute may be a last resort, but it can affect account access and should be used only after attempting resolution through the billing owner. For general questions about terms, the published Terms of Use and the support portal are the primary references for cancellation and refund expectations.
