Kendra Scott

Kendra Scott Return Policy Explained

Kendra Scott offers a 30-day return policy, allowing customers to return items within 30 days of purchase for a refund or exchange. This policy applies to both online and in-store purchases, provided the items are in their original condition and packaging. Customers should ensure they have the original receipt or proof of purchase to facilitate the return process.

One common complaint about Kendra Scott's return policy is the requirement for items to be in their original condition. This means that any signs of wear or damage can result in the return being denied. Customers are advised to handle their purchases carefully if they are considering a return. Additionally, personalized or engraved items are typically non-returnable, which can be a point of frustration for some shoppers.

Another aspect to consider is the return shipping cost for online purchases. While Kendra Scott provides a prepaid return label, the cost of return shipping is usually deducted from the refund amount. This can be an unexpected expense for customers who are not aware of this policy detail. To avoid this, customers might choose to return items in-store, where possible, to bypass shipping fees.

For exchanges, the process is generally straightforward, but availability of the desired replacement item can sometimes be an issue. If the item is out of stock, customers may have to opt for a refund instead. It's also worth noting that refunds are processed to the original payment method, which can take several business days to reflect in the customer's account.

Overall, while Kendra Scott's return policy is fairly standard, customers should be mindful of the condition requirements and potential shipping costs. Reading the full return policy on their website before making a purchase can help set clear expectations and avoid any surprises during the return process.