Kindred Bravely

Kindred Bravely Return Policy Explained

Kindred Bravely offers a 30-day return policy, allowing customers to return items within 30 days of purchase for a refund or exchange. The items must be in their original condition, unworn, unwashed, and with tags attached. This policy is designed to ensure that customers have ample time to try on their purchases and decide if they meet their needs.

To initiate a return, customers can visit the Kindred Bravely returns page and follow the instructions provided. They will need to enter their order number and email address to start the process. Once the return is approved, customers will receive a prepaid shipping label to send the items back. It's important to note that the cost of the return shipping label will be deducted from the refund amount.

One common complaint among customers is the deduction of the return shipping fee from the refund, which can be a surprise for those who are not aware of this policy. Additionally, some customers have expressed frustration with the time it takes to process returns and receive refunds, which can sometimes take up to two weeks.

For items that are defective or incorrect, Kindred Bravely offers free returns. Customers are encouraged to contact customer service directly to resolve these issues promptly. This ensures that any mistakes are rectified without additional cost to the customer.

Overall, while the return policy is fairly standard, customers should be aware of the return shipping fee and the potential wait time for refunds. To avoid any issues, it's recommended to thoroughly review the return policy on the Kindred Bravely website before making a purchase. This will help set clear expectations and ensure a smoother return process if needed.