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Kit and Ace is all about stylish, comfortable clothing that you can wear anywhere. They focus on technical apparel that looks good and feels even better, perfect for both work and play.
Kit and Ace offers a 30-day return policy, allowing customers to return items within 30 days of purchase for a full refund. This policy applies to both online and in-store purchases, provided the items are in their original condition, unworn, and with all tags attached. Customers can initiate a return through their website by accessing the returns page and following the instructions provided.
One common complaint about Kit and Ace's return policy is the requirement for items to be in pristine condition, which can be challenging if the product was tried on or used even slightly. Additionally, customers have noted that the return process can be somewhat cumbersome, requiring multiple steps and sometimes leading to delays in receiving refunds.
To return an item, customers need to log into their account, navigate to the order history, and select the item they wish to return. They will then receive a return authorization and instructions on how to ship the item back. Kit and Ace typically provides a prepaid shipping label, but the cost of return shipping may be deducted from the refund amount.
Refunds are processed once the returned items are received and inspected by Kit and Ace. This can take several business days, and the refund is issued to the original payment method. Customers should be aware that it might take additional time for the refund to appear on their bank statement, depending on their financial institution.
For exchanges, Kit and Ace recommends returning the original item for a refund and placing a new order for the desired item. This ensures that the correct item is received promptly, although it does require an additional transaction. Overall, while the return policy is fairly standard, customers should be prepared for potential delays and ensure they follow all return instructions carefully to avoid issues.
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Kit and Ace offers a 30-day return policy for items in original condition with tags attached. Returns can be initiated online.
To return an item, log into your Kit and Ace account, select the order, and follow the return instructions provided on their website.
Kit and Ace recommends returning the original item for a refund and placing a new order for the desired item to ensure prompt delivery.
Refunds are processed after the returned items are received and inspected, which can take several business days. Additional time may be needed for the refund to appear on your bank statement.
Kit and Ace typically provides a prepaid shipping label, but the cost of return shipping may be deducted from the refund amount.
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