KitSch

KitSch Return Policy Explained

Shopping at KitSch is always fun, thanks to its mix of stylish and practical products. But sometimes, a purchase doesn’t work out as planned. Maybe you picked the wrong size, received a gift that wasn’t quite your style, or simply changed your mind. Whatever the reason, KitSch has a return policy that makes the process simple and stress-free. With up to 90 days to send items back, flexible refund choices, and clear rules for both U.S. and international shoppers, KitSch gives customers plenty of peace of mind. This guide explains all the key details about KitSch’s return and refund process so you know exactly what to expect.

What Is the Return and Refund Policy for KitSch?

KitSch gives customers a generous 90-day window to return products. For shoppers in the U.S., returns are free, which makes the process even easier. International customers can also return their orders within 90 days, though they are responsible for paying for return shipping.

Refunds are available in two ways:

• A full refund to your original payment method
• Store credit for future purchases

Once KitSch receives your return and checks the condition of the item, your refund is issued promptly.

Does KitSch Offer Exchanges?

At the moment, KitSch doesn’t process direct exchanges. Instead, the company recommends returning your item for a refund or store credit and then placing a new order for the product you’d like instead. This helps avoid waiting too long for back-and-forth processing and allows you to get your replacement item faster.

How Long Does It Take to Get a Refund from KitSch?

Refunds are processed after the returned product is received and inspected by KitSch. While most refunds are handled quickly, it can take up to two weeks (sometimes longer) for the money to show up in your bank or credit card account. The timing depends on your payment provider, so keep that in mind when checking for your refund.

How Can You Return an Item to KitSch?

Returning a product to KitSch is straightforward, but it’s important to follow each step carefully to make sure your refund is processed without delays. Here’s exactly how the process works:

Step	What to Do	Details
Start Your Return Online	Visit KitSch return portal	Log in with your order number and email so your purchase can be located.
Choose the Item(s) You Want to Return	Select the products to return	Confirm the reason for your return in the portal to help KitSch process it smoothly.
Print Your Return Label	Get your shipping label	U.S. customers receive a prepaid label. International customers must create and pay for their own label. Attach securely to the package.
Prepare Your Package	Pack the item carefully	Use original packaging if possible; if not, use a sturdy box. Items must be unused and in good condition.
Ship the Package Back	Drop off at carrier	Use the carrier indicated on the label (usually USPS or UPS for U.S. returns). Ship within the 90-day return window.
Wait for Confirmation	Monitor your return status	KitSch inspects the item and sends an email confirming approval and refund processing.

Important Notes:

• U.S. customers enjoy free returns with the prepaid label.
• International customers are responsible for their own return shipping costs.
• Refunds are processed only after KitSch receives and approves the returned items.

Can I Return a KitSch Item Without a Receipt?

Yes. Even if you don’t have a physical receipt, you can usually return an item as long as you have your order details. Your confirmation email or tracking number is often enough for KitSch to verify your purchase and process the refund.

Can You Return Used Items to KitSch?

Products must be in unused condition to be eligible for a return. If the product has been worn, damaged, or altered, it won’t qualify unless it was defective when it arrived. For the best chance of approval, make sure your return is in its original, new condition.

Can You Return a KitSch Item Without the Original Box or Package?

While original packaging is preferred, KitSch may still accept returns without it if the item is in good shape. That said, the packaging helps protect items during shipping, so it’s always best to include it when sending something back.

Can I Return a Gift to KitSch?

Yes, gifts can be returned. If the gift was marked as such at the time of purchase and shipped directly to you, KitSch will issue a gift credit once the return is processed. You’ll receive this as a digital gift card by email. If the item wasn’t marked as a gift, or if it was shipped to the gift buyer first, then the refund will be credited back to the original purchaser.

How to Contact KitSch

If you need help with a return, refund, or have questions about your order, KitSch’s customer support team is easy to reach. Simply email them at [email protected]. Their team is known for being responsive and helpful with all return-related inquiries.

Conclusion

KitSch has built a return policy that makes online shopping easier and more relaxed. With free returns for U.S. customers, a long 90-day return window, and the choice between store credit or a full refund, the process is designed to give shoppers confidence with every purchase. While international customers do have to pay for return shipping, they still get the benefit of the same flexible 90-day policy. Whether you’re shopping for yourself or picking out a gift, KitSch ensures that returns and refunds are handled smoothly from start to finish.