3.6 /5 Rate Your Experience
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Kizik is all about making shoes that are super easy to slip on and off. They have a cool hands-free design, so you don't have to bend down or fuss with laces. Perfect for anyone who loves convenience and comfort.
Kizik offers a straightforward 30-day return policy, allowing customers to return their purchases if they are not completely satisfied. This policy is designed to give customers peace of mind when shopping, knowing they have the flexibility to return items that do not meet their expectations. To initiate a return, customers can visit the Kizik returns page and follow the instructions provided. The process typically involves filling out a return form and shipping the product back to Kizik in its original condition.
One common complaint among customers is the requirement for the shoes to be in their original condition, which can be challenging if the shoes have been worn outside. Additionally, customers are responsible for the return shipping costs, which can be a deterrent for some. It's important to keep the original packaging and any included materials to ensure a smooth return process.
Another pain point is the processing time for returns. While Kizik aims to process returns quickly, it can take several days for the refund to be issued once the returned item is received. Customers are advised to keep track of their return shipment to ensure it reaches Kizik without issues. Despite these challenges, many customers appreciate the 30-day window, which provides ample time to decide if the shoes are the right fit.
For those looking to exchange their purchase, Kizik does not offer direct exchanges. Instead, customers are encouraged to return the original item for a refund and place a new order for the desired product. This can be inconvenient for some, as it requires an additional transaction and potentially waiting for the refund before purchasing again. However, this approach allows Kizik to maintain a streamlined inventory and ensure customers receive the exact product they want.
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Kizik offers a 30-day return policy. Items must be in original condition, and customers are responsible for return shipping costs.
To return a product, visit Kizik's returns page, fill out the return form, and ship the item back in its original condition.
Kizik does not offer direct exchanges. Customers should return the item for a refund and place a new order for the desired product.
Once Kizik receives the returned item, it can take several days to process the refund. Customers should track their return shipment.
Shoes must be in their original condition to be eligible for a return. Worn shoes may not qualify for a refund.
3.6 /5
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Reviews 3 reviews
I cannot get any kind of paper to show to FedEx. I'm old, I don.t have Google
love kiziks
return policy instructions are difficult - do not want exchange but refund.
