Legacybox is primarily a mail-in digitizing service rather than a traditional retail store. The most relevant “return” concept is the refund or adjustment eligibility tied to an order after processing is finished. Legacybox’s stated return window for applicable digitized materials is 30 days from completion of the order. “Completion” is tied to the date the company hands the media or materials to the shipping carrier for shipment back to the customer, which effectively starts the 30-day clock when the finished package leaves the facility.
Within that 30-day period, customers who believe something is wrong with the delivered digitized materials should act quickly: review the delivered files (download/USB/DVD) and confirm that the expected items were included and that playback quality is acceptable for the source. If an issue is discovered, contacting customer support promptly helps preserve eligibility for a return or remedy while the order is still within the stated window. Support may request identifying details such as the order number and the email address used at purchase to locate the order and confirm status.
Because the service involves irreplaceable personal media, it is important to distinguish between dissatisfaction with digitized outputs and problems caused by the condition of the original materials. Some tapes, film, photos, or other formats may be unplayable or defective due to age, damage, or format limitations. In those cases, Legacybox indicates it may provide a review of the materials, a re-transfer attempt, or pay shipping to return materials to the customer as conditions allow, and it does not charge additional fees for review, return shipment, or re-transfers in that scenario.
For cancellations and refunds before processing is completed, the practical approach is to contact customer support as soon as possible, since timing matters once materials are in transit or already in production. If a refund is issued, the timing of when funds appear typically depends on the original payment method and the bank or card issuer’s posting schedule. If the 30-day window has passed, Legacybox notes that exceptions may be considered at its discretion, so customers should still reach out with clear details about the issue, what outcome is being requested (refund, redo, or other resolution), and any relevant dates tied to delivery and completion.
