LegalZoom primarily provides non-physical, online legal products and services, so the relevant policy is centered on refunds, cancellations, and billing outcomes rather than merchandise returns. Refund eligibility can depend on what was purchased (for example, a filing service submitted to a government agency, a non-filed document product, or a subscription). In general, refund requests are time-sensitive and may be limited once work is completed, documents are delivered for download, or filings are submitted. Customers should identify the exact product type and purchase date before requesting a refund so the correct window and conditions are applied.
For filing-related products (services where documents are submitted to a government agency), refund requests are generally available within 60 days of purchase only if the order has not yet been submitted to the agency. Once submission occurs, refunds are typically no longer issued for that order. For non-filed products (where no government submission is required), refund requests are generally available within 60 days of purchase as long as the order has not been completed. If the order has been completed and made available for download or delivered, the refund request window is typically limited to 7 days from completion. Some categories, such as estate plan products, may have additional timing limits tied to when the first estate plan product is completed.
For subscription services, refund eligibility is generally limited to the first 30 days after the initial subscription purchase, subject to product-specific conditions. After that initial period, subscription fees are typically not refunded. Cancellation usually stops future renewals, and access may continue through the end of the current billing period depending on the subscription terms. Some subscriptions may include usage-based charges (for example, add-on or consumption fees) that remain payable even if the base subscription fee is refunded within an eligible window. Customers should review the subscription’s billing section and confirm whether any usage fees, third-party fees, or government filing fees are excluded from refunds.
To take action, customers should first sign in to the LegalZoom account to review order status, completion dates, and payment history, since refund timing can depend on whether an order is still open, completed, downloadable, shipped, or submitted. For cancellations, the account area may provide subscription management options for certain plans, while some orders may require contacting support to request cancellation or a refund review. When contacting support, customers should be prepared with the order number, the email on the account, the purchase date, and a clear reason for the request (for example, duplicate purchase, order no longer needed, or billing concern). If a charge is disputed, it is typically best to raise the issue promptly, document communications, and follow any billing dispute steps provided in the account or support guidance.
