Litfarms (Lost In Translation) states a 30-day return policy, meaning return requests must be made within 30 days after the item is received. Returns are intended for items that remain in the same condition as delivered—unworn or unused, with tags, and in original packaging—and a receipt or proof of purchase is required. A return request should be initiated by contacting customer support at [email protected] before sending anything back. Items shipped back without first requesting a return are not accepted.
If a return is approved, a return shipping label and instructions are provided. Returns are directed to the address listed in the policy: 1000 N Division Street, Suite 201, Carson City, NV 89709-3928. After the return is received and inspected, a decision is made on whether the refund is approved. When approved, the refund is issued to the original payment method within 10 business days, with additional time potentially required for a bank or card issuer to post the credit. If more than 15 business days have passed since approval, the policy directs customers to contact support at [email protected].
For problems on arrival—such as a defective item, damage, or receiving the wrong item—the policy advises inspecting the order upon receipt and contacting support immediately so the issue can be evaluated and resolved. This is typically the fastest path to correction because it documents the condition of the shipment close to delivery and helps determine whether a replacement, refund, or other remedy is appropriate under the policy.
The policy also lists exceptions and non-returnable categories. It notes that certain items cannot be returned, including perishable goods (examples given include food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (examples given include beauty products). It also states returns are not accepted for hazardous materials, flammable liquids, or gases. In addition, sale items and gift cards are not eligible for return. For questions about whether a specific item qualifies, the policy directs customers to contact support.
Exchanges are handled by returning the original item (once accepted) and placing a new order separately for the desired replacement. This approach is presented as the fastest way to obtain a different item. For customers shipping into the European Union, the policy references a 14-day cooling-off period allowing cancellation or return for any reason, provided the item remains in the required condition and includes proof of purchase.
