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30 days Learn More
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Lively is all about making your life easier with their range of health and safety products, like medical alert systems and hearing aids. They focus on helping you stay connected and safe, whether you're at home or on the go.
Lively offers a straightforward return policy, allowing customers to return products within 30 days of purchase. This period gives users ample time to evaluate their purchase and decide if it meets their needs. To initiate a return, customers can visit the Lively website and navigate to the returns section, where they can follow the step-by-step instructions provided. It's important to ensure that the product is in its original condition and packaging to qualify for a full refund.
One common complaint among customers is the requirement for the product to be in pristine condition, which can be challenging if the item has been used extensively. Additionally, some users have reported delays in the refund process, which can take up to two weeks after the product is received by Lively. This waiting period can be frustrating for those who are eager to receive their money back.
Another pain point is the cost of return shipping, which is typically the responsibility of the customer unless the product is defective or an error was made by Lively. This can add an unexpected expense to the return process, especially for larger items. Customers are advised to keep their original receipt and any tracking information when returning a product to ensure a smooth process.
For those who wish to cancel an order before it is shipped, Lively provides an option to do so through their customer service. However, timing is crucial, as orders that have already been processed or shipped cannot be canceled and must go through the return process instead. This can be inconvenient for customers who change their minds shortly after placing an order.
Overall, while Lively's return policy is generally customer-friendly, being aware of these potential issues can help customers navigate the process more effectively. It's always a good idea to read the full return policy on Lively's website and contact their customer service for any specific questions or concerns.
Amazon is a go-to for just about anything, including health and safety products. They have a vast selection and often offer competitive prices and fast shipping.
Best Buy is great for electronics and tech-related health products. They offer a range of medical alert systems and hearing aids, often with in-store pickup options.
Walmart offers a wide variety of health and safety products at budget-friendly prices. You can find similar items to Lively, often with the convenience of local store pickup.
Target is another option for health and safety products, with a focus on affordability and style. They often have sales and a user-friendly return policy.
Consumer Cellular specializes in senior-friendly mobile services and devices, similar to Lively's focus on connectivity and safety for older adults.
Lively allows returns within 30 days of purchase, provided the product is in its original condition and packaging. Customers are responsible for return shipping costs unless the product is defective.
To return a product, visit Lively's website and navigate to the returns section. Follow the instructions provided and ensure the product is in its original condition.
You can cancel your order before it is shipped by contacting Lively's customer service. Once shipped, the order must be returned instead.
Refunds are typically processed within two weeks after Lively receives the returned product. Delays may occur, so keep your receipt and tracking information.
Return shipping costs are generally the customer's responsibility unless the product is defective or Lively made an error with the order.
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