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Lively Root is a website that offers a variety of plants for indoor and outdoor spaces. Whether you are looking for succulents, herbs, ferns, or flowers, you can find them at Lively Root. You can also browse by categories such as air purifying, pet friendly, low light, or easy care. Lively Root delivers healthy plants to your door, along with care instructions and pots. You can also join their subscription service and get a new plant every month. Lively Root is more than just a plant shop, it is a community of plant lovers who share tips, stories, and photos on their blog and social media.
Lively Root is a website that offers a variety of plants for indoor and outdoor spaces. Whether you are looking for succulents, herbs, ferns, or flowers, you can find them at Lively Root. You can also browse by categories such as air purifying, pet friendly, low light, or easy care. Lively Root delivers healthy plants to your door, along with care instructions and pots. You can also join their subscription service and get a new plant every month. Lively Root is more than just a plant shop, it is a community of plant lovers who share tips, stories, and photos on their blog and social media.
Lively Root offers a 30-day return policy, allowing customers to return plants and other products within 30 days of delivery. This policy is designed to ensure customer satisfaction, especially if the plants arrive damaged or do not meet expectations. To initiate a return, customers need to contact Lively Root's customer service team through their website. The team will guide them through the process, which typically involves providing photos of the plants and packaging to assess the condition.
One common complaint about Lively Root's return policy is the requirement for photographic evidence. Some customers find this step cumbersome, especially if they are not tech-savvy or if the damage is not easily captured in photos. Additionally, the policy does not cover plants that have been improperly cared for after delivery, which can be a point of contention for customers who are new to plant care.
Another pain point is the potential for delays in processing returns. While Lively Root aims to handle returns promptly, there can be delays during peak seasons or due to high demand. Customers are advised to keep all original packaging and documentation until the return process is complete, as this can help expedite the process.
For those looking to cancel an order, Lively Root recommends doing so as soon as possible after placing the order. Once the order has been processed and shipped, cancellation may not be possible, and customers would need to follow the return process instead. This can be frustrating for customers who change their minds shortly after ordering.
Overall, while Lively Root's return policy is fairly standard for the industry, customers should be aware of the specific requirements and potential challenges. By understanding the policy details and preparing accordingly, customers can ensure a smoother return experience if needed.
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Lively Root offers a 30-day return policy for plants and products. Customers can return items within 30 days of delivery if they are unsatisfied.
To return a plant, contact Lively Root's customer service through their website. You'll need to provide photos of the plant and packaging to start the process.
You can cancel your order if it hasn't been processed yet. Once processed, you'll need to follow the return process after receiving the order.
Lively Root's return policy does not specify covering return shipping costs, so it's best to check with their customer service for details.
If your plant arrives damaged, contact Lively Root's customer service immediately with photos to initiate a return or replacement.
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