Lull is an online bedding retailer offering mattresses and related sleep products. For mattress purchases made directly through lull.com, the core promise is a 365-night in-home trial that begins on the delivery date. During this trial window, a return can be requested if the mattress is not a good fit. The trial is intended to give enough time to evaluate comfort and support in real sleeping conditions rather than relying on a brief showroom test.
To start a return within the trial period, the most reliable approach is to contact customer support by phone or email and provide identifying order details (such as the order number and the shipping information used at checkout). After the request is opened, Lull typically coordinates the next steps based on the item type and location. For mattresses, pickup is generally arranged in the mattress’s expanded form, so keeping the original box is not required. In many cases, Lull aims to route returned mattresses to donation partners when possible, and the return may be tied to confirmation of pickup or other acceptable proof that the mattress has been removed from the home in an appropriate way.
Refund timing can vary based on logistics. A refund is commonly processed after the return pickup is confirmed or after suitable evidence is provided when a pickup or donation option is not reasonably available. Customers should monitor the payment method used at checkout for the credit to post, and keep any emails that confirm the return request and the pickup or donation outcome. If financing was used (for example, a third-party installment provider), the refund may affect the loan balance and payment schedule according to the financing provider’s rules.
Important limitations can apply. The 365-night trial is described for genuine Lull products purchased from lull.com, and purchases made through third-party retailers may follow different trial lengths and return procedures. Lull’s terms also describe household-based limits on the number of returns allowed for certain product categories, and eligibility restrictions may apply if an item has been resold, gifted, or moved outside eligible regions. Before initiating a return, it is best to confirm that the purchase channel and item type qualify, and to use Lull’s official support channels to ensure the request is recorded and handled under the correct policy.
